Onboarding Specialist

Job not on LinkedIn

🔥 0 minutes ago

🍂 Massachusetts – Remote

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💵 $47.4k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

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Logo of CareSource

CareSource

1001 - 5000 employees

Founded 30+ years

⚕️ Healthcare Insurance

Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Serve as the primary member contact and advocate until their care team is established • Liaise with internal CCA/CareSource providers and external healthcare providers • Educate members on health plan offerings and address questions or concerns • Document members' current healthcare services and new service requests • Schedule new members’ initial nurse intake visits • Utilize communication skills to engage individuals not readily interested in connecting with CCA/CareSource • Provide clinical care via telehealth technologies • Perform any other job related duties as requested

🎯 Requirements

• Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required • Equivalent years of relevant work experience may be accepted in lieu of required education • Five (5) years of relevant experience required • One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required • Experience working in a multi-cultural setting required • Experience using motivational interviewing techniques in a professional setting required • Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred • Experience with electronic medical record and care management systems strongly preferred

🏖️ Benefits

• Health insurance • Bonuses tied to company and individual performance • Total rewards package

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