Voice of the Customer Insights Analyst

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $54.5k - $87.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Collaborate with leadership to identify and outline deliverables that improve Member and Provider customer experiences • Leverage Microsoft Copilot, Power Platform, and AI-enabled productivity tools to automate processes, enhance customer insights, improve reporting efficiency, and support strategic business decisions • Apply responsible AI practices, prompt engineering, and conversational design principles to develop scalable, user-centered solutions • Design, build, and maintain conversational AI solutions using Microsoft Copilot Studio, including custom copilots, topics, generative responses, and workflow integrations • Create visual stories using PowerPoint charts, dashboards, and presentations with clear, actionable insights for executive decision-making • Develop dashboards, scorecards, executive summaries, and recurring performance reports • Research industry best practices and benchmarks with the Service Excellence Team • Use speech and interaction analytics to identify call drivers, behavioral trends, Member/Provider sentiment, and contact-reduction opportunities • Identify key drivers of Member and Provider experiences and integrate customer feedback into operational, process, and strategic improvements • Collaborate with cross-functional teams to translate insights into actionable improvement initiatives • Monitor implemented solutions and provide feedback for further optimization • Build and sustain closed-loop feedback processes that improve satisfaction, retention, and loyalty • Perform other related duties as requested

🎯 Requirements

• Bachelor's degree in Program Management, Business Analysis, or a related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • Two (2) years of customer service experience related to healthcare payer dealing with both members and providers required • Proficiency in Microsoft Excel and PowerPoint required • Ability to analyze processes and produce recommendations for improvements required • Ability to develop, prioritize and accomplish goals • Ability to keep current on technologies through self-directed learning • Excellent written and verbal communication skills • Strong interpersonal and active listening skills • Critical thinking, creative problem-solving, knowledge and experience with journey mapping and storytelling strongly preferred • Familiarity with creating agentic experiences that proactively anticipate user needs, adapt in real time, and deliver personalized healthcare solutions strongly preferred • None required for licensure and certification • Up to 15% occasional travel may be required

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Comprehensive total rewards package • Employee total well-being support

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume