Patient Engagement Specialist

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🔥 27 minutes ago

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CareTalk Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

Healthcare • B2B

CareTalk Health is a Clinical Process Outsourcing (CPO) company and virtual national medical practice that delivers virtual health solutions to healthcare organizations across the United States. It provides telehealth-focused clinical services and administrative processes that can be Medicare-billed when applicable, supporting Medicare and Medicaid populations. CareTalk operates as a virtual provider partner, enabling remote care delivery and revenue-cycle–eligible services for other healthcare entities.

📋 Description

• Efficiently schedule and coordinate medical appointments between patients and healthcare providers. • Help the patient complete a Health Risk Assessment (HRA) to prepare the doctor before the visit. • Answer calls from patients and prospective patients, rescheduling appointments, and documenting all interactions. • Facilitate effective communication between patients, healthcare providers, and other team members. • Additional responsibilities may be assigned as needed.

🎯 Requirements

• Proficiency in using telehealth platforms and virtual communication tools. • Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely. • Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently. • Knowledge of medical terminology, basic health assessments, and health education (Preferred). • Familiarity with electronic health record (EHR) systems and documentation procedures. (Preferred) • Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.