RN Care Advocate

🔥 9 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

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Logo of Carewell

Carewell

51 - 200 employees

Founded 2017

🏥 Healthcare

🛍️ eCommerce

👥 B2C

💰 $24.7M Series B - Carewell on 2024-02

Healthcare • eCommerce • B2C

Carewell is an online retailer of healthcare, medical and personal care supplies. The site sells incontinence and adult diapers, nutrition and feeding products (including enteral feeding and nutrition drinks), mobility and daily living aids, wound care and first-aid supplies, mom & baby care, medicines and treatments, and household essentials. The site references Autoship (subscription) savings and offers healthcare support and nutrition care coordination resources.

📋 Description

• Conduct phone and video assessments of members' health status, medications, recent utilization, and social determinants of health needs • Build member-centered care plans with clear goals and next steps, updating them as needs change • Complete medication reviews and flag discrepancies, adherence barriers, or potential interactions for provider follow-up • Coordinate with primary care providers, specialists, pharmacies, DME suppliers, and home health agencies to close care gaps • Support members through care transitions, including follow-up after hospital or emergency department visits • Connect members to community resources for food, transportation, housing, and in-home support • Reinforce provider instructions and treatment plans in plain language, using teach-back to confirm understanding • Help members prepare for appointments, understand benefits, and advocate for themselves • Recognize clinical red flags and escalate urgent concerns to the appropriate provider the same day • Document every member interaction accurately and within service-agreement timeframes • Follow consent, HIPAA privacy, and documentation requirements on every interaction • Drive care-gap closure, resource connection, member-reported experience, and timely, accurate documentation outcomes

🎯 Requirements

• Active, unrestricted RN license in at least one U.S. state • Nurse Licensure Compact (multistate) license strongly preferred • Located in the United States • 3+ years of RN experience, including care management, case management, transitions of care, home health, or primary care • Demonstrated ability to build trust with older adults, including those who are skeptical, confused, or hard to reach • Strong clinical judgment and ability to recognize when to escalate • Proficient with EHRs, care management platforms, and phone/video communication tools • Ability to learn new systems quickly • Self-directed ability to manage a member load and schedule independently • Own reliable computer, high-speed internet, and private HIPAA-appropriate workspace • Case management certification (CCM) or similar is nice to have • Experience with Medicare, dual-eligible, or older adult populations is nice to have • Telehealth or telephonic nursing experience is nice to have • Experience with SDOH screening tools or community resource navigation is nice to have • Bilingual ability is nice to have; Spanish preferred

🏖️ Benefits

• Competitive compensation • The ability to work 100% remotely • Set your own schedule, part-time to full-time • Flexible, self-directed work • Meaningful, mission-driven work with visible impact on members' lives • The chance to practice nursing focused on advocacy and problem-solving • Close partnership with a care navigation team that handles the non-clinical legwork

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