Technical Implementation Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Fresenius Kabi USA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

Healthcare • Manufacturing • Logistics

Fresenius Kabi USA is a healthcare company that develops, manufactures, and supplies essential medicines and medical technologies for hospitals, blood centers, and healthcare providers across the United States. The company’s offerings include injectable pharmaceuticals, biopharmaceuticals, parenteral nutrition products, infusion and apheresis systems, blood collection and processing equipment, and data management solutions to support clinical and blood center operations. Fresenius Kabi USA focuses on improving access, affordability, and safety of therapies while supporting community engagement and supply chain resilience.

📋 Description

• Own implementation and technical support of the CGT Technologies portfolio’s software application at customer sites • Support pre-sale technical consultations, customer requirement and technical environment assessments, product presentations, demonstrations, and responses to requests for information or proposals • Define implementation scope, system prerequisites, responsibilities, dependencies, risks, and completion criteria • Develop and manage implementation plans covering installation preparation, configuration, system integration, testing, and upgrades • Coordinate implementation activities with customer IT, automation engineering, MSAT, Quality, and other technical stakeholders • Translate technical requirements into solutions for system configuration, user access, connected devices, external-system interfaces, reporting, and workflows • Coordinate with Business Development, Account Executive, FAS, Field Service, Technical Support, Engineering, Quality, and other internal stakeholders • Provide project updates, communicate technical decisions, identify risks or delays, and coordinate corrective actions • Troubleshoot and resolve installation, configuration, integration, connectivity, and performance issues • Support customer testing, validation, change control, and acceptance activities with technical information and documentation • Participate in customer technical support activities • Maintain implementation records, project status, technical decisions, configurations, risks, and follow-up actions in company systems and CRM • Gather and communicate customer feedback to Global Product Management • Represent the company at customer meetings and business events • Travel up to 10% for customer implementations and business objectives • Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems

🎯 Requirements

• Bachelor’s degree in Computer Science • Minimum of 5 years of related experience in software implementation, systems administration, systems integration, technical support, or a related field • Demonstrated customer-facing experience implementing, integrating, or supporting software systems in biotechnology, pharmaceutical, medical device, or other regulated manufacturing environments • Experience with Microsoft Windows and Windows Server environments, Microsoft SQL Server, databases, web applications, and report generation • Working knowledge of networking, Wi-Fi, remote-access technologies, VPNs, firewalls, HTTPS/TLS, and system connectivity troubleshooting • Working knowledge of user accounts, role-based permissions, Active Directory, certificates, and web-server administration • Experience with web interfaces, APIs, and integration with enterprise or manufacturing systems • Experience with computerized system validation, change control, cybersecurity, and 21 CFR Part 11 or EU Annex 11 requirements preferred • Strong project-management skills, including the ability to manage multiple customer implementations, priorities, and project dependencies • Strong analytical, troubleshooting, and problem-solving skills • Excellent written and verbal communication and collaboration skills, with the ability to communicate effectively with technical and nontechnical audiences • Proficiency with Microsoft Office applications • Ability to travel up to 10% based on business needs • Must be able to effectively speak, read, write, and understand English • Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable

🏖️ Benefits

• Bonus plan with a target of 10% of the base salary • 401(k) plan with company contributions • Paid vacation, holiday and personal days • Employee assistance program • Medical coverage • Prescription drug coverage • Dental coverage • Vision coverage • Life insurance • Disability coverage • Wellness program