Clinical Resilience and Systems Preparedness Director

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $68 - $118 / hour

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Carle Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

⚕️ Healthcare Insurance

🏥 Healthcare

📚 Education

Healthcare Insurance • Healthcare • Education

Carle Health is a comprehensive healthcare provider dedicated to managing the health needs of its community. Offering a wide range of services, from general medical care to specialized treatments in oncology, cardiovascular, pediatrics, and women's health, Carle Health emphasizes quality patient care and community health initiatives. Additionally, it supports education and research through the Carle Illinois College of Medicine and engages in community health programs that aim to improve overall well-being.

📋 Description

• Develop, lead, and sustain the organization's enterprise strategy for extended unplanned downtime of critical clinical systems and applications • Ensure clinical readiness and continuity of patient care during Epic or other critical clinical application outages • Oversee preparedness, documentation, response and recovery, and business continuity planning activities • Partner with executive leadership, clinical operations, IT, Epic, Cyber, Risk Management, Compliance, Revenue Cycle, HIM, Marketing, and Community Connect partners • Standardize downtime procedures across hospitals and ambulatory areas • Maintain paper chart packets, downtime forms, kits, and supplies across clinical areas • Oversee downtime workflows for order entry, patient identification, radiology and lab requisitions, patient flow, and other clinical processes • Conduct annual downtime drills, unit simulations, failover testing, and competency validation • Create and lead a Clinical Resilience and Preparedness governance committee • Identify clinical champions and establish a downtime Command Center structure • Establish access plans for clinical staff schedules during outages • Develop and manage recovery and data reentry procedures after systems are restored • Lead data reconciliation, EHR restoration, and documentation recovery • Collaborate with HIM and Revenue Cycle on scanning, documentation reconciliation, coding, and billing • Direct personnel functions including hiring, performance appraisal, promotions, transfers, scheduling, payroll reporting, and disciplinary actions • Monitor employee performance and communicate goals, evaluations, wage increases, and personnel actions

🎯 Requirements

• Bachelor's Degree in a related field, Health Care Leadership, or Computer and Information Science • 5 years of related healthcare experience • 3 years of leadership experience • Experience with Epic downtime planning, recovery, and readiness • Experience with clinical downtime system preparedness • Experience developing and leading enterprise downtime drills • Experience with disaster recovery planning within a health system • Project team leadership experience • Experience leading large and complex projects and servant leadership • High customer service and service recovery skills • Exceptional communication and negotiation skills • Success working in a matrixed work environment

🏖️ Benefits

• Comprehensive benefits package • Equal Opportunity Employer • E-Verify participation