Director, Outbound Engagement

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $182k - $216k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Lead operational strategy, program design, and execution for an organization of 150+ people spanning Outbound case and campaign work • Standardize and optimize workflows, scale yield and efficiency, solve complex operational challenges, and use data-driven insights to improve member outcomes • Partner with senior leaders across Member Experience, Stars & Quality, Compliance, Product, and Analytics to translate business needs into operational programs • Hold go/no-go authority on launch readiness and own stabilization • Deliver outcome targets including reach, connect rates, conversion, quality, compliance, and member experience • Diagnose performance gaps and resolve member problems surfaced by outreach • Direct Managers, Supervisors, and Guides across a 150+ person organization • Set operating standards for coaching and quality calibration while empowering Managers to own programs end-to-end • Own capacity planning with Workforce Management and manage seasonal peaks, deadline trade-offs, and headcount budget insights • Maintain program scorecards and performance views, standardize call and system workflows, and scale yield through hypothesis testing • Collaborate with product managers and engineers on dialer, routing, case management, AI agents, and automation tools with scoped requirements, pilot designs, and rollback plans • Shape the long-term strategy for the Outbound Organization and foster an authentic, caring, and emotionally intelligent team culture

🎯 Requirements

• 8+ years of experience leading operations across multiple work streams and building/scaling operational programs • Proven experience managing and developing a high-performing team of leaders within a large organization (e.g., 150+ org) • Ownership of functional planning, budget, and headcount with direct accountability for committed business outcomes rather than activity metrics

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Parental leave program • 401K program