Epic Certified Analyst, TalkDesk, Gensys, Cadence, MyChart, Cheers

Job not on LinkedIn

🕒 August 10

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ellit Groups

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Ellit Groups is a forward-thinking organization dedicated to transforming healthcare through innovative solutions. They specialize in bridging the gap between people, processes, and technology, effectively addressing business challenges within the healthcare and life sciences sectors. With an award-winning team of experts, Ellit Groups offers services such as healthcare and payer advisory, performance improvement, digital strategy and transformation, and managed services. Their commitment to enhancing patient outcomes and fostering sustainable growth makes them a vital partner for healthcare organizations and life sciences companies.

📋 Description

• Analyze, design, build, test, implement, and optimize Epic patient access and patient engagement workflows • Support Epic applications including Cadence, MyChart, and Cheers based on project and operational needs • Evaluate Talkdesk or Genesys contact center workflows and identify opportunities to improve functionality, call routing, patient communication, scheduling, and agent efficiency • Gather and document business requirements with patient access, scheduling, marketing, contact center, clinical, operational, and technical teams • Translate operational requirements into functional specifications, workflow designs, system configurations, and testing plans • Support integration and alignment of Epic workflows with contact center technologies and related third-party systems • Configure and optimize scheduling workflows, including appointment requests, direct scheduling, open scheduling, ticket scheduling, decision trees, provider templates, visit types, and workqueues • Support MyChart workflows including appointment scheduling, patient messaging, eCheck-In, questionnaires, proxy access, and other patient-facing functionality • Support Epic Cheers CRM and call management workflows, including patient outreach, campaign activities, request routing, contact center follow-up, and patient engagement tracking • Participate in unit, integrated, regression, and user acceptance testing • Develop test scripts, document results, track defects, and coordinate issue resolution • Troubleshoot application, workflow, integration, and production support issues • Monitor and resolve incidents, service requests, and enhancement tickets • Assist with Epic upgrades, system updates, optimization initiatives, and change-control activities • Maintain system documentation, workflow diagrams, build documentation, testing materials, and operational procedures • Provide knowledge transfer, application guidance, and support to internal analysts and end users • Communicate project status, risks, dependencies, and recommended solutions to technical and non-technical stakeholders

🎯 Requirements

• 5+ years of work experience • Active Epic certification in at least one of: Epic Cadence, Epic MyChart, Epic Cheers • Hands-on experience with Talkdesk or Genesys in a healthcare contact center or patient access environment • Experience supporting Epic patient access, scheduling, patient engagement, CRM, or call center workflows • Demonstrated experience with Epic application build, configuration, testing, implementation, optimization, and production support • Strong understanding of healthcare scheduling and patient access workflows • Experience gathering requirements and translating operational needs into technical or functional solutions • Experience developing and executing unit, integrated, regression, and user acceptance testing • Strong troubleshooting, analytical, documentation, and problem-solving skills • Ability to collaborate effectively with operational leaders, contact center teams, application analysts, vendors, and technical resources • Excellent written and verbal communication skills • Ability to work independently while managing multiple priorities in a fast-paced healthcare IT environment • Preferred: Epic certifications across multiple applications, particularly Cadence, MyChart, and Cheers • Preferred: Experience with Epic Cheers Call Management, CRM, campaigns, patient outreach, or contact center request management • Preferred: Experience integrating Epic with Talkdesk, Genesys, telephony, CRM, or other contact center solutions • Preferred: Knowledge of Cadence decision trees, provider templates, visit types, workqueues, direct scheduling, open scheduling, Fast Pass, and ticket scheduling • Preferred: Experience supporting MyChart scheduling, messaging, eCheck-In, patient communication, or patient self-service workflows • Preferred: Familiarity with Prelude, Welcome, Referrals, Real-Time Eligibility, Grand Central, or other related Epic Patient Access applications • Preferred: Experience supporting system upgrades, go-lives, workflow redesign, or enterprise optimization initiatives • Preferred: Previous experience working within a large healthcare organization or multi-facility health system • Preferred: Bachelor’s degree in Information Technology, Healthcare Administration, Health Informatics, Business, or a related field, or an equivalent combination of education and experience

🏖️ Benefits

• Competitive salary and benefits package • Opportunity to work in a collaborative and innovative environment • Professional development opportunities to advance your career • Flexible work arrangements to promote work-life balance