Ductless and VRF Technical Service Manager

🕒 July 28

🏈 Alabama, Florida, +7 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $96k - $192k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 54%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Provide technical field support and training for Ductless and VRF products and ancillary products • Provide pre- and post-sales technical support and training to Carrier employees, distributors, contractors, and end users • Interact with internal and external customers for training and problem resolution • Coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues • Provide troubleshooting assistance by phone, electronic communication, and job site visits • Support problem resolution groups and internal customers by gathering and providing technical data • Conduct multi-day hands-on installation and service training covering system overview, installation, commissioning, start-up, troubleshooting, and controls • Develop training materials for technical meetings and distributor/dealer events • Provide onsite jobsite assistance for installation, troubleshooting, and start-up • Collaborate with factories and product managers to improve products and simplify technical service processes • Use system software to start up and troubleshoot projects • Negotiate and process disputed warranty claims • Support corporate policies, ethics, The Carrier Way, and quality initiatives • Track and report monthly expenses • Comply with Carrier’s Code of Ethics, EH&S policy, and applicable regulations and company requirements

🎯 Requirements

• Bachelor’s degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience • Valid driver’s license and clean driving record • Able and willing to travel up to 75% of the year • Willing and able to travel frequently and sometimes on short notice • Must have a quiet remote space with high-speed internet when not traveling • Preferred: VRF controls integration experience • Preferred: Proven conflict resolution, negotiation, and problem-solving skills in high-pressure environments • Preferred: VRF and Ductless equipment service experience • Preferred: Experience troubleshooting commercial applied HVAC systems • Preferred: Quality improvement experience working with warranty data/systems • Preferred: Experience delivering technical presentations • Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook) • Strong written and verbal communication skills • Highly motivated self-starter willing to work in a fast-paced and challenging environment • Preferred location in OK, TX, AR, LA, MS, AL, TN, GA, NC, SC, or FL • Accessibility to an airport hub preferred • Relocation will not be required

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, Dental, Vision • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition Assistance • Remote work arrangement • Quiet remote workspace with high-speed internet required when not traveling

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