Field Service Engineer

🔥 2 hours ago

🦌 Connecticut, Florida, +2 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🗽 New York – Remote 🌴 South Carolina – Remote

💵 $79k - $158k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Interact with assigned dealers daily to support customers in the field • Travel to dealer and customer locations to provide onsite support, training and troubleshooting of equipment • Perform on site dealer audits to ensure customer satisfaction across dealer network • Provide technical support and investigation of issues reported by customers and dealers • Receive and respond to escalated technical issues by telephone and CRM applications • Interfaces directly with dealers and customers throughout the problem resolution process, including understanding customer issues, conveying action plans, and communicating updates and resolutions • Resolve complex technical issues through research, data analysis, and advanced troubleshooting • Work directly with engineering, manufacturing, and quality teams to develop a resolution to problems • Serve as technical lead for field evaluation units • Develop technical documentation including manuals, service bulletins, and work instructions • Create and present content for training events and seminars • Manage goodwill concession process

🎯 Requirements

• High School Diploma or GED • Valid driver’s license with a safe driving record to support frequent travel to regional dealer locations via company vehicle • 2+ years of experience managing technical relationships • 2+ years of experience with electrical, mechanical, or refrigeration systems • Ability to maintain a productive home office for administrative tasks when not traveling in the field • Associate or bachelor’s degree in a technical field (preferred) • EPA 608 Certification (preferred) • Previous experience working in transportation or automotive or HVAC industries (preferred) • Proficient in Microsoft Office Applications (preferred)

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision • Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance