Infrastructure Service Specialist

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $79k - $158k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Manage and enhance global voice and PSTN services • Own and support Zoom Phone and related telecommunications platforms • Perform number management and porting activities • Manage call queues, IVR systems, SMS services, and call routing • Support new site deployments, acquisitions, divestitures, and organizational changes • Support and administer Contact Center platforms • Manage and enhance collaboration technologies • Deliver KPI reporting and service quality improvements • Drive AI enablement and innovation within communication platforms • Own mobility operations for AT&T, Verizon, T-Mobile, and Tangoe • Manage the complete mobile device lifecycle • Oversee joiner, mover, and leaver processes • Coordinate provisioning, upgrades, replacements, and device recycling activities • Own ServiceNow mobility workflows and processes • Manage mobility-related financial controls and invoice approvals • Maintain ServiceNow governance for Telecommunications and Unified Communications services • Manage incidents, requests, problems, and changes • Drive SLA adherence and continuous service quality improvements • Manage relationships with strategic service providers including AT&T, Verizon, T-Mobile, Zoom, and ChoiceTel • Oversee contract and license management • Drive cost optimization initiatives • Review and approve telecommunications-related invoices and expenditures • Partner with General Managers, Operations Managers, and Business Unit Leadership Teams • Understand business requirements and provide technology solutions • Lead customer escalations and service issue resolution • Ensure high levels of customer satisfaction for communication services

🎯 Requirements

• Bachelor’s degree • 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services • Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration • Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms (Tangoe) • Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow • Proven capability in financial controls, vendor contract oversight, and telecom invoice processing • In-depth understanding of carrier organization structures, workflows, and enhancement programs • Hands-on experience driving AI tool integration or workflow automation within collaboration platforms • Demonstrated ability to communicate effectively with executive leadership and operational stakeholders

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision coverage • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and accidental death and dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance