Senior Manager, Infrastructure Services

🔥 0 minutes ago

🏄 California, Florida, +2 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $117.5k - $234.5k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

⚡ Energy

🚗 Transport

🔧 Hardware

Energy • Transport • Hardware

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Own global mobility operations across carriers (AT&T, Verizon, T-Mobile) and Tangoe TEM platform • Manage end-to-end device lifecycle: provisioning, upgrades, replacements, recycling • Oversee joiner/mover/leaver processes with ServiceNow workflow integration • Ensure inventory accuracy, billing data integrity, and workflow execution in Tangoe • Troubleshoot integration failures and manage manual fallback processes • Lead carrier management: activations, porting, plan changes, escalations • Drive cost management: invoice validation, dispute resolution, cost optimization initiatives • Deliver accurate reporting: inventory, usage, and financial alignment across systems • Manage mobility incidents and escalations, including vendor escalations and stuck orders • Lead global mobility rollout and transformation initiatives, including EMEA onboarding • Oversee ServiceNow workflows for Telecommunications and Unified Communications • Ensure SLA adherence across issues, problems, requests, and changes • Manage vendor relationships: AT&T (voice/PSTN), Zoom Phone (global), ChoiceTel (telecom/expense partner) • Approve monthly mobility invoices and manage license/cost optimization in VoIP and collaboration solutions • Oversee Moves, Adds, Changes (MACs) for AMER: number provisioning, porting, new site setups, divestitures, acquisitions • Configure call queues, IVR, after-hours routing, SMS, and AI enablement in VoIP • Maintain inventory management and logistics for AMER locations • Build strong relationships with business unit leaders (Ops Managers, GMs, associate GMs) • Understand business requirements and deliver tailored communication/mobility solutions • Manage escalations, ensure customer satisfaction, and support legal and cyber compliance

🎯 Requirements

• Bachelor’s degree in Information Technology or Telecommunications • 8+ years of experience in telecommunications, unified communications, and mobility management • 8+ years of experience managing global teams across multiple regions • Certifications: ITIL, PMP, or relevant telecom/mobility certifications • Experience with AI enablement in VoIP and advanced collaboration technologies • Background in global rollout/transformation projects, especially across AMER/EMEA/APAC • Deep knowledge of VoIP, PSTN, contact center systems, and enterprise mobility • Strong vendor management and negotiation skills • Excellent communication, stakeholder management, and problem-solving abilities.

🏖️ Benefits

• Health Care Benefits : Medical, Dental, Vision; Wellness incentives • Retirement Benefits • Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation • Disability : Short-term and long-term disability • Life Insurance and Accidental Death and Dismemberment • Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account • Tuition Assistance