Senior Technical Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $43.5k - $87.5k / year

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Complete paperwork on time, including posting work orders, logging incoming calls, commissioning documentation, and other required updates • Understand and review technical documents such as wiring diagrams and as-builts • Support and provide superior service via calls, emails, tickets, and special projects • Analyze different systems and energy data to identify potential for energy optimization • Understand the operation of field-level equipment and coordinate with the Field Operations team • Support multiple customers following customized procedures and protocols • Use questioning and listening skills for effective telephone communication • Resolve problems by clarifying issues, researching answers and alternative solutions, implementing solutions, and escalating unresolved problems • Handle calls professionally and build positive rapport with different types of customers over the phone • Provide time flexibility toward shifts as required by the work floor • Document processes and procedures to efficiently deliver superior support and first-call resolution • Provide training, shadowing, and coaching in person and virtually to other team members • Provide startup, commissioning, and recommissioning of customer HVAC, lighting, and refrigeration systems

🎯 Requirements

• 3+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with High School Diploma, or 1+ years of experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) with a Bachelors Degree • 2+ years of experience with chiller system operation and central plant fundamentals, including the relationship between chillers, pumps, cooling towers, and building loads • 1+ years experience with Microsoft 365 applications • Must be able to participate in an “On Call” rotation after the onboarding process has been completed • Must possess a valid, current Driver’s License and be insurable by the company’s insurance carrier • Ability to lift items up to 50 lbs and perform physical tasks such as squatting and climbing for extended periods • Capable of working over 8 feet above grade and proficient in the use of ladders and motorized lift equipment • Knowledge of controls applications pertaining to HVAC, lighting, and refrigeration • Prior experience in HVAC, mechanical systems, and/or Building Automation Systems (BAS) • Willingness and ability to develop additional knowledge of chiller operations, troubleshooting, and critical cooling systems through on-the-job training • Solid understanding of IP networking and computer fundamentals • Third-party integration experience with BACnet IP, BACnet MS/TP, and Modbus • Ability to interpret system graphics, alarms, trends, and operational data to support remote troubleshooting efforts • Experience working in customer-facing technical support, service, commissioning, or operations environments • Strong analytical and problem-solving skills with the ability to learn new technologies and systems quickly

🏖️ Benefits

• Short-term cash incentives, subject to plan requirements • Medical, dental, and vision benefits • Wellness incentives • Retirement benefits • Paid vacation days, up to 15 days • Paid sick days, up to 5 days • Paid personal leave, up to 5 days • Paid holidays, up to 13 days • Birth and adoption leave • Parental leave • Family and medical leave • Bereavement leave • Jury duty leave • Military leave • Purchased vacation • Short-term and long-term disability • Life insurance and Accidental Death and Dismemberment • Health Savings Account • Health Care Spending Account • Dependent Care Spending Account • Tuition assistance • Remote work arrangement