Technical Support Specialist – Photo Finishing Equipment

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CGS Nexus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1984

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

CGS Nexus is a global business transformation and Business Process Outsourcing (BPO) provider that combines AI-powered automation with human teams to deliver Total Experience (TX) across customer, employee, and partner journeys. It offers AI‑supported services including customer care, technical support (L1–L4), sales support, renewals management, channel enablement, professional services, and finance/back‑office operations. CGS Nexus operates multilingual delivery centers across the U. S. , Romania, Chile, Colombia, Israel, and India and serves enterprise and mid‑market clients across finance (BFSI), healthcare, retail & e‑commerce, technology, telecom, and travel & hospitality. The company emphasizes outcome accountability, long client tenure, AI Agents/Copilots/Data analytics, compliance-capable regional delivery, and measurable CX and back‑office transformation.

📋 Description

• Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide • Live answering inbound communication to provide break/fix support • Troubleshoot mechanical and software issues remotely using NetOps, VNC, TeamViewer, and FIDS • Proactively monitor website offerings and connectivity status for online operations • Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly • Guide customers through software navigation and operational procedures via remote sessions • Assist customers with locating part numbers, ordering parts, and installing customer replaceable units • Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation • Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner

🎯 Requirements

• Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer) • Strong understanding of mechanical and software troubleshooting principles • Customer-focused with excellent verbal and written communication skills • Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime • Familiarity with photo finishing equipment or related technology is highly preferred • Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers

🏖️ Benefits

• Competitive salary • Opportunity to work remotely and support a nationwide customer base • Collaborative and supportive work environment • Training and development opportunities to grow your technical expertise