Help Desk Associate

🔥 2 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sabel Systems Technology Solutions, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Sabel Systems Technology Solutions, LLC is a digital engineering and technology services firm that designs and implements digital transformation and Industry 4. 0 solutions for federal and commercial clients. The company provides systems and software architecture, logistics support, cybersecurity services, and workforce training to help organizations adopt new technologies, integrate solutions from major IT providers, and achieve mission outcomes. Sabel emphasizes end-to-end delivery — from analysis and design through implementation and training — with particular experience serving government (federal) customers.

📋 Description

• Provide responsive, multi-channel support to end users • Resolve inquiries and issues related to accounts, AF-PLM use, system availability, and other support needs • Document and escalate complex user issues and own them through resolution • Communicate known issues, status updates, and resolutions to the user community • Identify knowledge gaps and share feedback with the training team • Establish new AF-PLM users with appropriate group, role, and project assignments • Administer user accounts throughout their lifecycle • Process System Access Requests and coordinate with the cloud platform provider to ensure security compliance • Advise users on AF-PLM access controls, ACLs, groups, roles, and project memberships • Troubleshoot permission and access issues and recommend corrections that protect sensitive data • Conduct periodic account validations according to ISSM guidance • Support the development team's immediate account and access needs • Use Excel and VBA to analyze data, automate repetitive tasks, and generate reports • Produce help desk metrics, user access data, and other reports for management and the customer • Develop and maintain standard operating procedures for help desk operations and account management • Create and maintain internal technical guides and documentation for supported applications and processes • Support DoD digital engineering ecosystems through Sabel Systems' secure, scalable solutions

🎯 Requirements

• Active DoD 8570/8140-compliant IAT Level II certification or higher (e.g., Security+), or the ability to obtain one within two months of hire • U.S. citizenship with an active Secret level clearance • 2+ years of experience in a help desk or technical support role • Familiarity with digital engineering concepts, such as product lifecycle management (PLM) and engineering data management • Excellent written and verbal communication skills, including the ability to explain technical issues clearly to users of all technical backgrounds • Strong attention to detail • Willingness to learn new tools and to obtain and maintain certifications through continuing education • Ability to work effectively independently and as part of a collaborative team • Advanced Excel and VBA skills • Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience (preferred) • Advanced proficiency in the Microsoft Office Suite, particularly Excel • Teamcenter administration experience preferred, ideally 2+ years • Experience with Jira or similar ticketing and collaboration tools

🏖️ Benefits

• Healthcare • Financial assistance in the event of illness, injury, disability, loss of work, or death • Health savings accounts • Retirement plans • Paid time off • Paid holidays • Education and training program reimbursement • Competitive benefits and compensation package • Fully remote work arrangement • No travel required