Tier 1 Help Desk Technician, Eastern Time Zone Shift

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Provide excellent customer service via phone and remote technical support • Walk clients through diagnostic procedures to identify and resolve errors • Communicate with vendors to request service, update, and resolve open tickets • Respond to and document support requests using established methods • Perform maintenance tasks on end-user devices • Provide ongoing user training and self-fix solutions to clients • Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment • Handle password resets, drive mapping, and user account setup • Perform Tier 1 troubleshooting, configuration, and administration for printers, wireless networks, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer, Microsoft Office 2010 and newer, Microsoft Office 365, Apple OS, and related systems • Build client relationships while assisting with hardware, software, peripheral equipment, and specialized dental imaging products • Perform limited Saturday coverage as part of an on-call rotation schedule

🎯 Requirements

• Excellent verbal and written communication skills • Proven time management skills • Proven reliability and ability to work independently • Excellent customer service skills • Problem-solving and troubleshooting skills • 1–2 years of customer service experience • 1–2 years of tech support experience preferred • Bachelor's degree in Information Technology or Computer Science preferred • Availability for 7:00am to 4:00pm EST hours • Ability to provide limited Saturday coverage as part of an on-call rotation schedule

🏖️ Benefits

• Remote work • Limited Saturday coverage as part of an on-call rotation schedule • Exposure to a wide variety of hardware, software, peripheral equipment, and specialized dental imaging products • Ongoing user training and self-fix solutions experience