Technical Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PatientNow

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

PatientNow is a comprehensive software solution designed specifically for the aesthetics and wellness industry, including med spas, plastic surgery, dermatology, and weight loss practices. It offers an all-in-one platform that integrates electronic medical records (EMR), practice management, patient engagement tools, payments, and digital marketing services to streamline operations and enhance patient care. By utilizing AI and automated marketing strategies, PatientNow helps practices attract and retain patients while boosting efficiency and revenue. The platform also features tools for before and after photography, flexible financing options, and seamless integration with medical practice systems, making it a vital tool for modernizing and managing aesthetic practices effectively.

📋 Description

• Provide software application support to PatientNow customers via phone, email, and ticketing systems • Assist clients with all aspects of the PatientNow platform to maximize operational efficiency, revenue growth, and patient satisfaction • Diagnose and resolve software-related issues and hardware integrations involving scanners, barcode readers, cameras, and payment processing devices • Guide customers through troubleshooting steps and communicate solutions clearly • Document customer interactions, issue details, and resolutions in the CRM and ticketing system • Identify, prioritize, and escalate complex or high-impact issues • Conduct customer follow-up and scheduled callbacks • Recommend alternative solutions and best practices to improve customer outcomes and platform adoption • Stay current on PatientNow products, feature releases, industry trends, and support processes • Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement

🎯 Requirements

• 1+ years of software support, technical support, customer service, or help desk experience • Experience troubleshooting software applications and resolving customer issues in a timely manner • Strong technical aptitude with the ability to learn and support multiple software products • Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred • Experience using CRM and ticketing systems to manage customer cases and documentation • Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies • Excellent written and verbal communication skills • Strong customer service orientation with a commitment to delivering exceptional experiences • Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment • Effective problem-solving and analytical skills

🏖️ Benefits

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive • Collaborate with a talented, curious team that values experimentation, learning, and customer empathy • Autonomy supported by strong leadership and product discipline • Opportunity to help modernize aesthetics software through innovative, AI-native technology