Helpdesk Agent

Job not on LinkedIn

🔥 14 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sparksoft Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏥 Healthcare

Cybersecurity • Healthcare

Sparksoft Corporation is an Information Technology & Services company that specializes in federal government contracting, offering services such as testing and independent verification and validation (IV&V), security and privacy, delivery and program management, project management, analytics, and health IT. The company focuses on innovative software products and technology solutions, leveraging Agile development methodologies and robust cybersecurity measures to help clients achieve their business objectives while providing substantial cost savings.

📋 Description

• Provide courteous, timely, and accurate Tier 1 and preliminary Tier 2 support for a variety of inquiries related to program support received via phone and/or email • Demonstrate excellent verbal and written skills • Communicate with users clearly and precisely to ensure their understanding of the steps necessary to resolve concerns, issues, or problems • Support customer request channels, including telephone, email, voicemail, and mailed correspondence • Accurately record, process, and/or follow up on each customer incident using multiple software applications • Respond daily to written correspondence to provide an accurate and informative resolution • Follow documented workflows and escalation procedures to ensure service levels and compliance standards are met • Ensure the protection of sensitive information and uphold all HIPAA and federal security standards • Participate in regular training, quality assurance sessions, and process updates • Complete other duties as assigned by the Supervisor or Manager

🎯 Requirements

• At least 2 years of call center experience/customer service experience • 2+ years of experience using computer-based CRM systems, including enterprise tools for ticket/case management and telephony operations • Ability to pass a federal background check and maintain the required Public Trust clearance • Must have lived in the United States for at least 3 of the past 5 years • Strong verbal and written communication skills, active listening skills, and a customer-first mindset • Must be available to work multiple shifts, not including weekends • Ability to work independently, manage time effectively, and meet performance metrics • Excellent PC keyboarding skills and the ability to listen and type simultaneously • Proficiency in Microsoft Windows applications, including MS Outlook and MS Word • 1+ years of experience in the health industry/health insurance domain is preferred but not required • Experience serving HHS, HRSA, or a U.S. Federal Government Helpdesk/Service Desk • Maintain a designated, distraction-free home workspace to support professional call handling and confidentiality • Ensure high-speed internet connectivity, either via hardwired Ethernet or stable Wi-Fi, that meets minimum system requirements • Internet speed: 25/5 Mbps minimum; 50/10 Mbps recommended if shared • High school diploma or equivalent

🏖️ Benefits

• Competitive compensation and a 401(k) with employer contributions to help you plan for the future • Flexible paid time off and hybrid ways of working that support true work-life balance • Comprehensive health coverage—including medical, dental, vision, life, and disability insurance • A curated in-office experience designed to foster community, team connections, and innovation • Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events • Training and development programs that build new skills and prepare you for leadership roles • A collaborative, transparent, and fun culture—recognized as a Great Place to Work®