Technical Support Specialist II

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $47.5k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digi International

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1985

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Digi International is a global provider of industrial IoT and M2M products, software, and managed services. The company designs and supplies embedded system-on-modules, RF modules (XBee), cellular routers and gateways, and related hardware, while offering cloud-based device management (Digi Remote Manager), security frameworks (Digi TrustFence), connectivity platforms, and professional/managed network services for enterprise, industrial, transportation, medical, and smart-city applications.

📋 Description

• Provide Level 2 technical support in a fast-paced contact center • Handle inbound customer and partner contacts through voice and digital channels • Monitor network and system health with alerting and event-management platforms • Respond to alarms, perform initial triage, and resolve or escalate incidents • Perform remote diagnostics, troubleshooting, and reconfiguration of cellular and wireline gateways/routers • Troubleshoot network issues across OSI layers 1–6 using Linux command-line tools • Analyze Linux logs and perform packet-capture troubleshooting with tcpdump and Wireshark • Document findings and recommended actions • Coordinate troubleshooting with field technicians, customers, channel partners, and internal contacts • Support vendor/customer installations of managed equipment and services • Maintain accurate customer interaction and technical-work documentation in ticketing systems • Meet performance expectations and KPIs with leadership • Use company-supplied equipment to perform daily work

🎯 Requirements

• 2+ years of technical support and/or call center experience in Tier I/Tier II roles • Level 2 or higher support experience for channel partners and resellers preferred • Strong customer service and interpersonal skills • Willingness and ability to use AI-assisted tools while following company guidelines and data/privacy standards • Excellent written and verbal communication and strong documentation habits • Strong ownership, follow-through, prioritization, logical thinking, and critical-thinking abilities • OSI model troubleshooting across Physical through Presentation layers • IPv4 and subnetting • Linux command-line proficiency for network troubleshooting • Linux and Cisco IOS log review • Packet capture troubleshooting using tcpdump or equivalent • Linux firewalling using iptables/nftables rulesets • NAT troubleshooting and port-forwarding analysis • Reliable broadband internet connection • Flexible availability for weekends, non-standard days/hours, and holidays • Valid work authorization in the United States at the time of application • Visa sponsorship is unavailable • Cellular troubleshooting, Wi-Fi troubleshooting, Cisco IOS troubleshooting, BGP/OSPF, IKE/IPsec, Digi router hardware, Digi Remote Manager, and/or Digi DAL are desired but not required

🏖️ Benefits

• Flexible work from home arrangement • Company-supplied Windows laptop, headset, and peripherals • Short-term incentive program • New hire stock award • Paid parental leave • Open (uncapped) PTO • Medical, health, and wellbeing offerings • Competitive compensation offerings • Supportive and dynamic work culture