Tier 1 Help Desk Technician

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Darkhorse Tech, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues.

📋 Description

• Take inbound calls and tickets from dental practices • Resolve Tier 1 issues on first contact • Handle password resets, user account setup, printer and print queue problems, wireless configuration, drive mapping, and workstation troubleshooting • Support Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental • Set up and configure PCs, printers, peripherals, and basic network equipment • Work with vendors to open and drive support cases on behalf of clients • Document work thoroughly for mainland teammates • Assess whether issues can wait or require immediate escalation • Provide limited Saturday coverage as part of an on-call rotation

🎯 Requirements

• At least 1 year of technical support experience • At least 1 year of customer service experience • Strong written communication • Calm, clear phone presence with stressed, non-technical people • Genuine comfort working independently • Ability to reliably work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday • Quiet, private home workspace suitable for calls involving patient information • Reliable high-speed internet, wired preferred • High school diploma or equivalent • IT degree or equivalent hands-on experience preferred • Familiarity with Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental • MSP or multi-client support experience preferred • Dental or healthcare IT background, especially Open Dental, preferred • ConnectWise or similar PSA experience preferred • CompTIA A+ or equivalent preferred

🏖️ Benefits

• Trained on the systems dental offices actually run • Real relationships with supported dental practices • Limited Saturday coverage as part of an on-call rotation