Advanced Technical Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HSI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

🏗️ Construction

📦 Logistics

💰 Private Equity Round on 2023-11

Healthcare • Construction • Logistics

HSI is a comprehensive safety and professional development solutions provider. They offer a range of online and in-person training services including safety training, professional skills development, and industrial skills training. They focus extensively on equipping individuals and organizations with the necessary knowledge to handle safety protocols like CPR, AED, First Aid training, active shooter scenarios, and chemical management. Their services also include the use of AI-driven learning management systems to ensure compliance with safety and environmental regulations, making them a critical partner for industries such as manufacturing, oil and gas, and public safety. Moreover, HSI leverages technology to automate learning processes and integrate safety management systems into daily business operations across a multitude of sectors globally.

📋 Description

• Investigate and resolve advanced technical issues, including system errors, data discrepancies, configuration challenges, integration issues, and customer escalations. • Analyze and troubleshoot data using Excel and system tools to identify root causes and implement solutions. • Serve as a platform subject matter expert for configuration changes, customer setup, data imports/exports, site restructuring, and platform administration. • Perform bulk data imports, platform upgrades, customer migrations, and organizational restructuring activities. • Support and troubleshoot HRIS, SSO, API, and other connected technology integrations. • Perform data audits, resolve discrepancies and outliers, and recommend improvements. • Join client calls 1–2 times per week with Customer Success and Account Managers. • Assist implementation teams with system setup, data population, migrations, and onboarding. • Conduct quality assurance reviews of configurations. • Partner with Product and Development to analyze issues, identify defects, validate platform behavior, test fixes, and support enhancements. • Maintain documentation and case tracking in Salesforce, resolving tickets within SLA guidelines. • Act as a technical resource for company products, platform functionality, data architecture, integrations, and APIs. • Identify recurring issues and contribute to process and system improvements. • Maintain accurate Salesforce activity records.

🎯 Requirements

• 2+ years of experience in technical support, system configuration, software administration, or supporting SaaS platforms. • Bachelor's degree preferred (or equivalent combination of education and experience). • 4+ years of overall technical, systems, or software support experience preferred. • Strong working knowledge of Microsoft Excel, including formulas such as VLOOKUP/XLOOKUP and IF statements, data cleanup and manipulation, pivot tables, imports, exports, CSV files, and moderately complex datasets. • Solid foundation in formulas, data analysis, and data management concepts. • Experience in a customer-facing role, including technical support, customer support, implementations, customer success, or client services. • Strong technical aptitude and ability to learn new systems quickly. • Experience supporting software integrations, APIs, SSO, HRIS platforms, or similar connected systems preferred. • Experience with Learning Management Systems (LMS) or other SaaS software platforms preferred. • Familiarity with databases, data structures, or data mapping concepts is a plus. • Strong problem-solving skills and ability to troubleshoot complex system and data issues. • Ability to think critically and work through ambiguous problems independently. • Strong attention to detail and understanding of how data impacts system performance. • Ability to distinguish intended system behavior from software defects and communicate findings effectively to technical and non-technical audiences. • Clear, user-friendly communication of technical concepts. • Ability to manage multiple priorities effectively.

🏖️ Benefits

• Fully Remote Work: Work where you're most productive—we trust you. • Unlimited PTO: Recharge when you need to—we support work-life balance. • Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content. • Well-Being First: Full medical, dental, vision, and mental health coverage. • Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.