Vendor Management Supervisor, CMS

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $71k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛒 Procurement

👻 Ghost score 0%

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Supervise daily activities of Vendor Management staff and set performance expectations • Provide guidance, coaching, development opportunities and foster a collaborative team culture • Monitor and assess third-party vendor compliance with regulatory, contractual and company requirements • Evaluate vendor adherence to SLAs, KPIs and industry regulations; address issues • Maintain and improve department policies, procedures, forms, reports, training materials, job aids and checklists • Evaluate department reports and vendor management systems to maximize effectiveness and quality • Conduct performance assessments and recommend additional training • Oversee vendor risk assessments and review due diligence documentation • Manage monthly vendor scorecards, including consumer complaints and security incidents • Oversee annual vendor recertification package review and processing • Oversee vendor onboarding and termination processes • Review exception reports and analyze reporting processes • Respond to internal and external audit requests • Oversee review and tracking of vendor audit remediation plans • Manage escalated matters and present concerns to upper management • Perform other duties and special projects as assigned

🎯 Requirements

• High school diploma/GED or equivalent work experience; bachelor's degree preferred • Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience • Minimum of three (3) years in a lead or supervisory role with a team of two or more people • Experience establishing, negotiating, and enforcing vendor contracts and service level agreements • Management reporting experience • Ability to work independently and effectively in a complex remote environment managing team members and vendors nationwide • Proficiency in MS Office, with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio • Strong analytical, problem-solving, collaboration and technical skills • Strong time management skills • Excellent verbal and written communication skills • Ability to work under pressure and meet deadlines • Ability to understand complex problems and explore alternative solutions collaboratively • Ability to exercise sound judgment and escalate issues appropriately • Ability to communicate effectively by telephone • Professional demeanor and sound judgment when interacting with internal and external individuals • Ability to maintain confidentiality of client, staff and vendor information

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail and other employee discounts • Customized training programs • Employee referral bonuses • Educational reimbursement • Carrington Charitable Foundation community initiatives