Vendor Management Supervisor, CMS

Job not on LinkedIn

🕒 August 12

🇺🇸 United States – Remote

💵 $71k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛒 Procurement

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Supervise the daily activities of Vendor Management staff, set performance expectations, provide guidance and foster a collaborative team culture • Monitor and assess continuous compliance of third-party vendors with regulatory and company policies • Evaluate vendor adherence to contractual obligations, SLAs and industry regulations, and address issues • Lead and motivate staff, manage work distribution, and provide coaching and development opportunities • Maintain and evaluate department policies, procedures, forms, reports, training materials, job aids and checklists • Evaluate department reports and the vendor management system to maximize effectiveness and quality • Conduct and communicate performance assessment results and recommend additional training • Oversee vendor risk-level assessments, due diligence documentation review and final vendor profile assessments • Manage monthly vendor scorecard review and processing, including consumer complaints and security incidents • Oversee annual vendor re-certification package review and processing • Oversee vendor onboarding and termination processes • Review department exception reports and analyze reporting processes • Review and respond to internal and external audit requests • Oversee review of vendor on-site audit reports and tracking of remediation plans • Manage escalated matters and present concerns to upper management • Perform other duties and special projects as assigned

🎯 Requirements

• High school diploma/GED or equivalent work experience; bachelor's degree preferred • Five or more years of mortgage servicing, auditing, finance, compliance or vendor management experience • Minimum three years in a lead or supervisory role with a team of two or more people • Experience establishing, negotiating and enforcing vendor contracts and service level agreements • Management reporting experience • Ability to work independently in a complex remote environment managing nationwide team members and vendors • Advanced proficiency in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio • Strong analytical, problem-solving, collaboration and technical skills • Strong time management skills • Excellent verbal and written communication skills • Ability to work under pressure and meet deadlines • Ability to understand complex problems and explore alternative solutions • Ability to exercise sound judgment and escalate issues appropriately • Ability to communicate effectively by telephone • Professional demeanor, tact and sound judgment • Ability to maintain confidentiality of client, staff and vendor information

🏖️ Benefits

• Comprehensive healthcare plans for you and your family • Discretionary 401(k) match of 50% of the first 4% of pay contributed • Fitness, restaurant, retail and other discounts through the employee portal • Customized training programs to help you advance your career • Employee referral bonuses • Educational Reimbursement • Carrington Charitable Foundation community contributions