Customer Advocate Specialist

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🏄 California – Remote

🏄 California – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📚 Education

Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Create, maintain, file, and retrieve Customer Advocacy Department files. • Maintain and update customer complaint file tracking system. • Retrieve scanned documents and ensure data accuracy for reporting purposes. • Maintain all internal/external email inboxes. • Assist with exception reporting as needed. • Review Advocate scanned mail and determine handling. • Maintain accurate and complete records for documentation. • Participate in internal and external routine audits. • Provide general administrative support and other duties as needed.

🎯 Requirements

• High School Diploma or equivalent work experience. • One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. • Hours are 7:30 am - 4:00 pm PST.

🏖️ Benefits

• Comprehensive healthcare plans for you and your family. • Discretionary 401(k) match of 50% of the first 4% of pay contributed. • Access to fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses. • Educational Reimbursement. • Carrington Charitable Foundation contributes to the community through various causes.