Client Advocate

🕒 2 days ago

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HealthMark Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

Healthcare Insurance • Compliance • Technology

HealthMark Group is a company that specializes in managing medical records through streamlined digital solutions. They focus on optimizing the release of information for hospitals and physician practices, ensuring efficient, compassionate, and reliable service for patients requesting their medical records. By addressing the challenges of evolving regulatory requirements and staffing shortages, HealthMark aims to improve patient satisfaction and reduce the burden of audits and chart reviews for healthcare organizations.

📋 Description

• Serve as your client’s official liaison so their needs are quickly heard and addressed. • Know your clients’ needs and expectations for success, and what matters to them to build trust, keep them happy, and turn them into HealthMark loyalists. • Expedite client issues to mitigate friction or noise that negatively impacts their work. • Keep clients informed of relevant HealthMark educational information/tips to demonstrate knowledge and enhance our reputation as leaders in the industry • Manage and track client satisfaction in HubSpot to prevent dissatisfaction or loss of account • Document and track all client meetings, critical conversations, and client reported issues in HubSpot to ensure proper follow up, identify trends or areas for improvement • Document all actions taken by you on a request for information in MedRelease to ensure transparency • Be highly knowledgeable of MedRelease and EMR request routing to optimize client's usage of our services

🎯 Requirements

• College degree or at least 3 years of experience working with client accounts • Effective communication skills (verbal and written) that demonstrate a high degree of professionalism and positivity • Expert in cross-functional collaborations and communications to ensure strong working relationships, expedite problem-solving, and find opportunities for shared improvements • Strong organization skills; able to shepherd the right resources to ensure timely and successful completion of onboardings and projects • Open to coaching and feedback to ensure you are growing and thriving in the role • Self-sufficient and disciplined; able to work independently and with an eye on individual and team goals • Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn • Knowledgeable of Microsoft applications including Excel; ideally experience with a CRM • Ability to travel 10% for in-person client meetings and Company or team-mandated events