Customer Advocate Specialist

🕒 July 17

🏄 California – Remote

🏄 California – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Carrington Holding Company, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

Carrington Holding Company, LLC is a diversified residential real estate and mortgage services platform that provides end-to-end homeownership solutions. It operates retail, wholesale and correspondent mortgage lending channels (including products for borrowers with lower credit or down payments), mortgage loan servicing (including large Ginnie Mae servicing balances), real estate brokerage (Vylla Home), title and escrow services, foreclosure trustee services, property/asset management, and alternative asset management through Carrington Capital Management. The firm also pursues acquisitions and partnerships to expand its servicing and retail capabilities and offers technology-driven tools to support borrower communications and servicing operations.

📋 Description

• Create, maintain, file, and retrieve Customer Advocacy Department files. • Maintain and update customer complaint file tracking system. • Retrieve scanned documents and ensure data accuracy for reporting purposes. • Maintain all internal/external email inboxes. • Assist with exception reporting as needed. • Review Advocate scanned mail and determine handling. • Maintain accurate and complete records for documentation. • Participate in internal and external routine audits. • Provide general administrative support and other duties as needed.

🎯 Requirements

• High School Diploma or equivalent work experience. • One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. • Hours are 7:30 am - 4:00 pm PST.

🏖️ Benefits

• Comprehensive healthcare plans for you and your family. • Discretionary 401(k) match of 50% of the first 4% of pay contributed. • Access to fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses. • Educational Reimbursement. • Carrington Charitable Foundation contributes to the community through various causes.