Client Advocate – Paralegal

🔥 0 minutes ago

⛰️ Colorado, Connecticut, +13 more states – Remote

⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $43.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Customer Advocate

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Chisholm Chisholm & Kilpatrick LTD

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 Non-profit

🏛️ Government

Non-profit • Government

Chisholm Chisholm & Kilpatrick LTD is a law firm with a national reputation in Veterans Law, ERISA & Long-Term Disability, and Bequest Management. They provide expert legal services to veterans seeking VA disability benefits, individuals dealing with ERISA and long-term disability insurance disputes, and bequest management for nonprofits. CCK is recognized for its dedication to client-centered advocacy, assisting veterans and other clients in obtaining the benefits and legal outcomes they deserve, with a specialized focus on VA disability appeals and ERISA litigation.

📋 Description

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions • Utilize internal systems to retrieve relevant information and provide accurate status updates • Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism • Draft basic forms • Draft written correspondence to clients and VA • Update CCK's case management program files with all client conversations, pertinent correspondence, and information • Attend training sessions as directed by the supervisor • Assist with the training of new Client Advocate/Paralegals as needed

🎯 Requirements

• High School degree required; Bachelor's degree or equivalent experience in a related field preferred • Experience in client services, customer support, or a related field is a plus • Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically • Proven experience in conducting professional phone conversations and communicating sensitive or confidential information • Ability to make sound judgments and decisions • Detail-oriented with the ability to prioritize tasks and meet deadlines • Comfortable working independently and as part of a team • Proficiency in Microsoft Office, Outlook, and Adobe Acrobat • Fluency in English; Bilingual in Spanish is a plus • Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

🏖️ Benefits

• CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!) • Gym membership reimbursement • 15 days of PTO (increasing over time) plus 12 paid company holidays in 2026 • 401k matching • Paid Parental Leave