Senior Dispute Correspondence Specialist

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🕒 May 20

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CarringtonCrisp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

📚 Education

Education • Consulting

CarringtonCrisp is a consultancy company that partners with universities and business schools to provide imaginative and data-driven insights and solutions. They focus on offering unique approaches to the ever-changing educational landscape, utilizing intelligence, insight, and creativity. Known for their objective analysis, CarringtonCrisp helps educational institutions gain fresh perspectives and achieve their objectives. Their work has been recognized for injecting energy and offering new viewpoints, ensuring that institutions remain relevant and effective in their educational offerings.

📋 Description

• Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans. • Research issues to identify root causes and be able to execute a plan of action for resolution. • Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction. • Ensure adherence to established department and company policies and procedures. • Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution. • Compile all corresponding supporting documentation relevant to the investigation findings. • Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.

🎯 Requirements

• High school diploma required; bachelor's degree or equivalent work experience preferred. • Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required. • Must have professional writing experience in a corporate setting (not using a template). • Knowledge of Microsoft Office Suite required. • Ability to interact with senior management. • Strong attention to detail and able to work independently. • Analytical skills.

🏖️ Benefits

• Comprehensive healthcare plans for you and your family. • Discretionary 401(k) match of 50% of the first 4% of pay contributed. • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. • Educational Reimbursement. • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.