Customer Success Manager

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🕒 July 3

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Carr Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Carr Talent is a talent acquisition agency that specializes in recruiting high-caliber individuals for industries such as manufacturing, engineering, construction, and oil & gas. The company emphasizes a unique "right hire" guarantee supported by a 1-year perfect-fit assurance and offers a flat fee recruitment model. Carr Talent adopts an "approach and poach" strategy, actively sourcing over 75% of its hires through direct outreach rather than job advertisements. They provide a suite of HR consultative services, including job description creation and candidate testing. The company is led by a team with extensive experience and a focus on delivering cost-efficient, high-quality recruitment solutions.

📋 Description

• Develop and execute retention strategies for high-risk and high-value customer accounts. • Personally manage escalated client relationships to reduce cancellations and strengthen long-term partnerships. • Create customized success plans that maximize customer satisfaction and retention. • Monitor customer health metrics and proactively identify accounts showing signs of churn. • Conduct regular business reviews with VIP clients and serve as the primary escalation point for strategic accounts. • Identify opportunities to expand existing customer relationships through additional products and services. • Partner with Sales and Customer Success teams to drive account growth and maximize customer lifetime value. • Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management. • Improve retention processes by analyzing churn trends and implementing best practices across the organization. • Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reporting to leadership.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention. • Demonstrated success reducing customer churn and growing existing customer accounts. • Strong consultative selling, negotiation, and conflict resolution skills. • Experience managing executive-level and high-value client relationships. • Proven ability to coach, mentor, and develop customer-facing teams. • Strong analytical mindset with experience interpreting customer health metrics and KPIs. • Proficiency with CRM systems and customer success platforms. • Excellent verbal, written, and presentation communication skills. • Highly organized with the ability to prioritize multiple client relationships simultaneously. • Real Estate Investing industry experience is strongly preferred.

🏖️ Benefits

• Base Salary: $8,000 per month ($96,000 annually) • Performance Bonus: Target of up to $4,000 per month • On-Target Earnings (OTE): $12,000 per month ($144,000 annually) • Comprehensive paid training and onboarding • Employer-paid Medical, Dental, and Vision insurance • 401(k) with company match • Fully remote position with long-term growth opportunities • Performance bonuses tied to customer retention, revenue protection, account expansion, and customer satisfaction • Opportunity to make a direct impact on company growth and recurring revenue • Work alongside a collaborative, high-performing leadership team • Career advancement opportunities within a rapidly growing organization