Senior Operations Manager

🕒 March 30

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Carvana

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2012

🛍️ eCommerce

👥 B2C

🚗 Transport

eCommerce • B2C • Transport

Carvana is an online platform that simplifies the car buying and selling process by offering features like quick vehicle valuations, financing options without credit impact, and a wide selection of vehicles including SUVs, sedans, trucks, and hybrids. Customers can get real offers for their cars in under two minutes and enjoy personalized insights on their vehicle's value over time. With an emphasis on affordability and convenience, Carvana also provides car insurance solutions and delivers cars directly to customers.

📋 Description

• Lead all aspects of the dealership’s Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets. • Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets. • Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management). • Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput. • Monitor warranty processes to ensure compliance and maximize claim recovery. • Continuously improve customer experience, speed of service, and first-time fix rate. • Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards. • Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments. • Work with Carvana’s Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage. • Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers. • Serve as primary liaison with OEM representatives across service, parts, and facility compliance. • Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs. • Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues. • Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives. • Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support. • Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions. • Establish and oversee training, certification, and career progression programs for associates at all levels. • Deliver competency-based feedback and performance reviews to drive accountability and growth. • Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution. • Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership. • Identify and prioritize opportunities for process and performance improvement across fixed operations. • Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience. • Hold teams accountable for measurable results from continuous improvement efforts.

🎯 Requirements

• 5–7 years of leadership experience in Fixed Operations; Stellantis experience strongly preferred. • Proven track record of achieving or exceeding OEM CSI, gross profit, and operational performance goals. • Strong knowledge of Stellantis systems: DealerConnect, wiADVISOR, STAR Parts, and Mopar standards strongly preferred. • Expertise in Lean principles, process improvement, and dealership operating systems. • Strong business acumen with the ability to manage P&L, budgets, and financial performance. • Exceptional leadership, communication, and decision-making skills. • Ability to thrive in a fast-paced, evolving environment while maintaining compliance with safety and OEM standards.

🏖️ Benefits

• Full-Time Position with a competitive salary • Medical, Dental, and Vision benefits • 401K with company match • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more • A great wellness program to keep you healthy and happy, both physically and mentally • Access to opportunities to expand your skillset and share your knowledge with others across the organization • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development • A seat in one of the fastest-growing companies in the country