Senior IT Systems Engineer II, Lead

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $135k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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CaseWorthy, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

🌍 Social Impact

Enterprise • SaaS • Social Impact

CaseWorthy, Inc. is a mission-critical case management platform designed to deliver comprehensive care and outcome reporting for social and human services. It provides centralized data management through its CORE platform, enabling organizations to streamline operations, enhance service delivery, and gain 360-degree views of client and program data. CaseWorthy supports a wide range of programs and empowers organizations to transform communities, offering solutions tailored to needs in aging services, behavioral health, veterans services, and more. With a strong focus on data-driven insights and operational efficiency, CaseWorthy aims to empower health and human service organizations to achieve their missions through innovative technology.

📋 Description

• Own and evolve the internal IT roadmap and strategy in support of the organization's broader business and engineering goals. • Manage, mentor, and grow the IT Support & Operations Engineer team, including hiring, training, and creating a clear career path. • Mature, document, and manage the internal IT support program, ensuring tickets are triaged and resolved in a timely manner commensurate with the needs of the business. • Develop, maintain, and report on key performance indicators (KPIs) for internal IT services, holding the team and supporting vendors accountable to these KPIs. • Own the security and compliance posture of CaseWorthy's internal IT environment, ensuring policies (patching, endpoint protection, access control) are implemented, enforced, and audit-ready. • Serve as the escalation point for complex IT support and operations issues, and stay hands-on with tools such as Microsoft Intune, Entra ID, and Windows administration when needed. • Coordinate with Human Resources to ensure a smooth new-hire and termination process from an IT standpoint (provisioning, deprovisioning, and equipment logistics). • Develop and manage the internal IT budget, including software/hardware licensing and related IT expenditures, to optimize spend and ensure the company gets the most value. • Maintain an accurate and up-to-date inventory of all IT assets, and maintain proof of decommissioned assets. • Develop, propose, and maintain laptop hardware and software standards; manage refresh cycles in accordance with budget. • Facilitate and manage IT vendor selection, procurement, and onboarding processes. • Report to the IT Governance Committee monthly on IT vendor performance, progress against IT program goals, and status of ongoing projects. • Ensure appropriate coverage of support across globally distributed working hours (US and India), and set clear escalation paths to hardware and software vendor support when needed. • Champion a culture of collaboration, automation, continuous improvement, and shared ownership between IT, DevOps, and security teams. • Ability to travel nationwide, up to 10% annually. • Perform other duties as assigned.

🎯 Requirements

• 5+ years of experience in IT operations or IT service management, including 2+ years in a lead, supervisory, or team-management capacity. • Strong knowledge of IT service management frameworks; ITIL certification is strongly preferred. • Hands-on experience with the following technologies: Microsoft Intune (update and patch management, scripts and remediations, app management). • Microsoft Entra ID (groups, access management). • Windows OS administration (patching, performance, security, troubleshooting). • Ticketing systems (Jira ITSM, ServiceNow, or similar). • Experience managing IT budgets, vendor relationships, and hardware/software asset lifecycle management. • Familiarity with security and compliance frameworks (e.g., SOC 2) and supporting tools such as Tenable or other vulnerability management and endpoint protection platforms. • Strong written and verbal communication skills, with the ability to report to leadership and governance committees. • Excellent analytical skills, attention to detail, and time management. • Great cross-team collaboration and problem-solving skills. • B.S. in IT, Computer Science, or related field, or equivalent experience.