Bilingual Claims Helper

Job not on LinkedIn

🕒 September 11

🇨🇦 Canada – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Castlemain

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Castlemain is a community-centered communications and support firm that helps individuals, families, and communities engage with class action settlements, government and community programs, and other complex systems. The company provides trauma-informed, culturally grounded claimant support, multilingual and court-approved noticing campaigns, settlement navigation, capacity-bridging, community engagement, and data-informed experience and compliance services. Castlemain partners with law firms, governments, Indigenous organizations, claims administrators and foundations, and combines lived experience (including a majority-Indigenous team), project management, technology, and rigorous compliance frameworks to deliver trusted, accessible programs across Canada and North America.

📋 Description

• Provide trauma-informed, culturally safe support to Class Members virtually, by phone, and in person • Guide Class Members through claim forms, resources, and the claims process • Collaborate with Claims Helpers to coordinate effective support and address service gaps • Build and maintain relationships with communities, organizations, and local partners • Assist Class Members with claim completion, status updates, appeals, and connections to mental health, legal, and cultural support • Participate in ongoing training and learning to strengthen skills and deliver effective support throughout the Settlement claims process • Support multiple Castlemain projects, primarily the Federal Indian Hospitals Settlement • Contribute to a safe, healthy, and respectful workplace by complying with health and safety policies, communicating openly, and supporting risk and injury prevention

🎯 Requirements

• Strong written and verbal communication skills in both English and French • Three years or more of experience working with Indigenous Peoples and communities, developed through community, professional roles, or lived experience • Strong knowledge and awareness of Indigenous culture, history, and the impacts of trauma • In-depth understanding of colonial policies, discriminatory laws, and the impacts of colonization on Indigenous peoples • Understanding of Indigenous community governance structures • Ability to travel across Canada, up to 30% of the role, with individual trips of up to 7–10 days • Intermediate understanding of technology and online platforms, or strong aptitude for learning new tools quickly • Ability to access a local airport and possible nearby work locations • Access to a quiet workspace and internet • Successful completion of both a Criminal Record Check (CRC) and Vulnerable Sector Check (VSC) as a condition of employment

🏖️ Benefits

• Rewarding benefits package • Northern Allowance may be available to candidates living in northern or remote communities • Ongoing training and learning opportunities • Accessible and supportive hiring process accommodations