Client Implementation Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $119.3k - $179k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Castlight Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

⚕️ Healthcare Insurance

🤝 B2B

SaaS • Healthcare Insurance • B2B

Castlight Health is a healthcare navigation company that offers a SaaS-based benefits and care navigation platform for employers, health plans, benefit consultants, and digital health partners. The company centralizes employees' health and wellbeing programs in a single digital hub, leveraging aggregated data, integrations, and machine learning alongside live Care Guides and clinical experts to drive engagement, improve preventive care, and reduce costs. Castlight partners with enterprise customers and payers to connect ecosystems of digital health vendors and deliver measurable outcomes such as increased screening, higher wellness visit rates, and medical spending reductions.

📋 Description

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party. • Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards. • Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines. • Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes. • Lead root cause analyses on implementation failures and develop corrective action plans. • Represent implementation in cross-functional strategic discussions and product development forums. • Mentor senior consultants and lead the knowledge development agenda for the implementation team.

🎯 Requirements

• Bachelor's degree required; advanced degree preferred. • 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts. • Expert-level knowledge of implementation methodology and client onboarding lifecycle management. • Strong track record of influencing cross-functional teams and driving systemic improvements. • Excellent stakeholder management and executive communication skills. • Healthcare or health services industry experience strongly preferred.