Field Director, Patient Services

🔥 1 minute ago

🏛️ District of Columbia, New York, +3 more states – Remote

🏛️ District of Columbia – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $220k - $230k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Catalyst Pharmaceuticals, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Catalyst Pharmaceuticals, Inc. is a biopharmaceutical company focused on the development and commercialization of innovative therapies for people with rare and debilitating diseases such as Lambert-Eaton myasthenic syndrome (LEMS), epilepsy, and Duchenne muscular dystrophy (DMD). Catalyst is dedicated to advancing cutting-edge science and improving the lives of patients through its clinical research pipeline, approved products, and compassionate use programs. The company actively engages in environmental, social, and governance (ESG) responsibilities and strives for social responsibility in all its endeavors.

📋 Description

• Provide strategic guidance and compliant tactics to the Patient Access Liaison team • Collaborate with the HUB partner to ensure processes are followed and recommend changes to reporting and training • Identify business opportunities, obstacles, and reporting needs related to the patient experience and journey • Define and drive access and adherence strategies throughout the Patient Services Organization • Develop incentive compensation programs aligned with the Patient Access Liaison role • Work with agency partners on programming needs and Patient Services marketing materials • Become an expert on Patient Services SOPs and ensure personnel follow them • Create internal Patient Services SOPs or policies aligned with industry standards as needed • Participate in cross-functional meetings coordinating patient services and field activities • Guide Connect Call attendees and ensure compliance with protocols and policies • Recommend options for patients and providers to obtain coverage for Catalyst products • Update the field team and adapt messaging to industry standards regarding PHI and compliance • Foster teamwork, respect, and continuous learning within the team • Hire and train qualified Patient Access Liaisons • Collaborate with the Executive Director of Patient Services and internal stakeholders on needs assessments, programming, materials, and training

🎯 Requirements

• Bachelor’s degree • 10+ years in the Pharma/Biotech industry • Prior experience as a Field Reimbursement Manager • Experience effectively leading and managing a team in a collaborative, compliant manner • Demonstrated ability to meet/exceed goals and deliverables • Ability to lead external customers, including physicians, nurses, other health care professionals, public and commercial payers, and specialty pharmacies, to achieve patient access • Ability to lead internal teams, including sales, care coordinators, HUB personnel, and other commercial functions • Meticulous, highly organized, and self-directed approach to work • Superb time management skills and ability to manage multiple projects simultaneously and prioritize competing tasks • Working knowledge of Pharma Compliance Guidelines and PHI privacy requirements • Experience working with outsourced HUB vendors • Strong compliance mindset and ethics above reproach • Technical expertise in rare disease access or reimbursement • Knowledge of commercial and public reimbursement • Knowledge of payers/managed care organizations • Strong understanding of Patient Services Support programs, offerings, and external healthcare resources • Ability to independently identify access solutions and determine appropriate resolution plans • Should reside within the geographic area of the assigned territory • Ability to travel more than 50% of the time and regularly work extended hours, including evenings and weekends • Employment contingent upon successful completion of required screening and verification processes, including authority to work in the United States

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Generous paid time off • Retirement savings plan with Company Match • Competitive wages