ServiceNow Lead, Business Analyst

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $70 - $80 / hour

⏳ Contract/Temporary

🟠 Senior

🧐 Business Analyst

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Cayuse Holdings

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cayuse Holdings is a company that represents a portfolio of businesses focused on delivering IT services across various sectors, including Government, Commercial, and Native Solutions. The company prioritizes long-term relationships with clients and provides a wide range of services, such as program and project management, cybersecurity operations, and systems implementation. With a commitment to sustainability and stewardship, Cayuse Holdings aims to make a positive impact while servicing federal, state, local governments, and tribal entities.

📋 Description

• Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation • Work with Product Owner to define, refine, and prioritise the backlog • Manage the incident (INC) and request item (RITM) backlog • Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies • Guide the development team on requirements, configuration choices, and testing • Apply generative and agentic AI to requirements, story writing, configuration, and validation • Communicate clearly with client stakeholders, including those new to ServiceNow

🎯 Requirements

• 8+ years in IT business analysis, including 5+ years on ServiceNow ITSM or HRSD • 1+ year of hands-on experience developing or delivering with AI (generative or agentic) • Strong grasp of ITSM processes (incident, request, major incident, change) and OOB platform capabilities • Experience with Agile and Scrum, and with backlog management in tools such as Jira or ServiceNow Agile Development • Strong communication and stakeholder management; works well as a functional lead • ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist (CIS) in ITSM or HRSD

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