Client Experience Director

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $186.2k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 3%

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CBH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

CBH is Africa’s leading fully integrated poultry company that operates across the three pillars of Breed, Feed and Food. The company supplies broiler and parent day-old chicks and hatching eggs, manufactures and distributes livestock feed across multiple African countries, and sells consumer chicken products with an emphasis on food safety, ethical practices and value. CBH emphasizes nurturing local economies, empowering communities and scaling poultry production across Africa.

📋 Description

• Lead the development and execution of Cherry Bekaert’s enterprise-wide customer experience strategy • Create a consistent and seamless client experience across channels and touchpoints • Build and develop the Firm’s customer success strategy and team • Provide leadership, coaching, mentoring, professional development, and ongoing performance feedback • Collaborate across client-facing and business functions to embed a client-centric approach throughout the customer journey • Develop feedback channels with client-facing teams and translate insights into actionable improvements across marketing, branding, sales, and service delivery • Collaborate with Industry Leaders and Regional Market Leaders to advance client-centric strategies • Measure the impact and return on investment of customer experience initiatives • Identify opportunities for continuous process improvement, increased efficiency, client retention, and profitable growth • Develop and implement a customer experience analytics strategy using technology, reporting, client feedback, and performance metrics such as NPS

🎯 Requirements

• Bachelor’s degree • 6+ years of experience in client experience, customer success, client advocacy, marketing, recruiting, consulting, or a related client-focused function within a professional services organization • Demonstrated ability to develop and execute customer experience strategies aligned with broader organizational goals • Strong strategic thinking, analytical, problem-solving, and decision-making capabilities • Strong interpersonal, relationship-building, networking, communication, and influencing skills, including the ability to work effectively with senior leadership • Data-driven mindset with the ability to use analytics, client feedback, and technology to identify opportunities and guide customer experience improvements • Ability to lead from the end-user perspective and translate client needs into scalable programs, processes, and experiences • Eligibility to work in the United States • Must not require work sponsorship

🏖️ Benefits

• Annual bonus • Medical, dental, and vision care • Disability and life insurance • Generous Paid Time Off • Retirement plans • Paid Care Leave • Comprehensive, high-quality benefits program • Competitive compensation and total rewards package • Professional development and career growth opportunities • Flexible work arrangements • Opportunities to connect and learn from professionals from different backgrounds and cultures

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