Customer Experience Expert, Italian-speaking

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🕒 June 30

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CBT

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🥽 AR/VR

B2B • Artificial Intelligence • AR/VR

CBT is a Digital Sherpa systems integrator that helps enterprises navigate digital transformation with IoT, edge computing, and AI-powered solutions. The company designs and implements connected-worker programs, vision AI for worker health and safety, IT/OT convergence, and AR/VR-enabled devices and workflows, providing end-to-end design, software, and implementation services for B2B customers.

📋 Description

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex) • Support billing, invoice, and claims requests with empathy and precision • Guide customers through account setup and onboarding steps • Assist with technical issues related to company systems • Address service feature questions, complaints, and pricing inquiries • Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs

🎯 Requirements

• Italian (C1) and English (B2) fluency • Strong communication skills with a customer-first mindset • Ability to multitask, stay organized, and adapt to fast-paced environments • Comfort with technology and digital systems • A positive attitude and commitment to continuous improvement

🏖️ Benefits

• Relocation Packages (Choose your plan) • All expenses covered: flight, hotel stay, and real estate agency fee • €250 relocation allowance + agency fee (perfect if you already have housing) • Fully Paid Training – 14 working days to set you up for success • 1-week nesting period post-training to build confidence before live calls • Performance-based growth – upskilling opportunities to handle advanced cases • Certification required before going live – ensuring top-notch service quality • Monthly coaching and scorecard tracking – your performance and progress truly matter • Part-time options available for work-life flexibility • Comprehensive health insurance and employee discounts • Free online Greek language courses to enhance your cultural experience • Modern, inclusive workspace with break areas and relaxation zones • Community events & social initiatives – be part of something meaningful