Principal Consulting Engineer – ServiceNow

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $156k - $225k / year

⏰ Full Time

🔴 Lead

🔧 ServiceNow

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Deliver professional services for CDW customers globally on major ServiceNow platforms • Oversee technical solutions across multiple projects to ensure a cohesive approach • Collaborate with CDW consulting groups to bridge sales and delivery • Standardize technical approaches for client solutions • Assist management with technical growth plans for engineers and architects • Review and approve statements of work as needed • Conduct technical screening for new candidate interviews • Lead technical deployment engineering with customers on workload design for major public cloud vendors • Provide workshops and training events for customers and industry leaders on emerging ServiceNow technologies • Train and mentor engineers and architects • Provide ServiceNow engineering services, coordinate engagement strategies, and qualify technical resource augmentations • Oversee team projects, ensure delivery excellence, and act as an escalation point • Analyze complex systems, workflows, and dependencies to design effective automation solutions • Perform billable consulting work for CDW clients • Support presales architects on large deals by validating consulting estimates and providing ServiceNow expertise • Meet training and certification requirements for selected vendors • Develop and mature ServiceNow solution practice areas in response to client needs and market demand • Perform internal projects when applicable

🎯 Requirements

• Bachelor's Degree and 7+ years of ServiceNow experience, including at least 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting • Leadership and expert advice on technical matters and architecture design • Subject matter expertise and awareness of current technology trends • Ability to develop IT services offerings • Experience maintaining client relationships as a trusted advisor and mentoring engineers for project design and coordination • Excellent communication skills and experience making technology recommendations • History of building constructive relationships at all organizational levels • Ability to research complex technology solutions and present them to clients • Ability to work effectively amid change, ambiguity, and risk • Ability to multitask and prioritize in a fast-paced environment • Willingness to travel to other CDW locations or client sites • Valid U.S. driver's license required • Demonstrated knowledge of ServiceNow and multi-platform solutions and capabilities • Proficiency in automation tools including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes • Deep understanding of AI and machine learning algorithms, including supervised learning, unsupervised learning, reinforcement learning, deep learning, and NLP • Knowledge of continuous integration, continuous delivery, infrastructure as code, and automated testing • Experience implementing ServiceNow workflows and pipelines

🏖️ Benefits

• Annual bonus target of 10% subject to terms and conditions of plan • Benefits package (details provided at https://cdw.benefit-info.com/) • Remote work arrangement • Training and certification opportunities for selected vendors • Professional development through training, mentoring, and upskilling • Travel estimate of 10%