Senior Sales Operations Representative

🕒 September 23

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $50k - $66k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 52 days.
• Jobs at this company usually fill in 21 days.
• Reposted once.

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CDW

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

🏥 Healthcare

📚 Education

💰 Post-IPO Equity on 2015-07

Consulting • Healthcare • Education

CDW is a leading provider of technology solutions, offering a comprehensive range of products and services to address the needs of enterprises, government, healthcare, and education sectors. They specialize in providing IT infrastructure services, managed services, and security solutions. CDW partners with top technology brands to deliver customized solutions that enhance business productivity and performance across various industries. With a strong focus on digital transformation, security, and cloud solutions, CDW supports businesses in navigating the complexities of modern IT environments. Their expertise spans several domains, including digital workspaces, cybersecurity, and enterprise solutions, making CDW a key partner in driving technological advancements.

📋 Description

• Provide operational assistance to account managers and field sales coworkers with quote creation and order processing • Ensure government, customer, and seller requirements are followed on orders, including DPAS ratings, due dates, contract requirements, purchasing, and SLAs • Work with Services and Project Management teams on large projects • Coordinate order management for customer rollouts • Provide status updates for orders, quotes, and other requests to sales coworkers • Interact proactively with customers to provide order status updates, quotes, and other requested support • Assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint) • Prepare and distribute product configurations and customer quotes using online tools and CDW resources • Process orders through SPS (Sales Productivity Suite) and AS400 systems • Process web orders through the Sales Order Router • Enter, amend, and win bids in the Bid Router as needed • Select appropriate purchasing contracts and terms during order entry • Maintain sales order routers and sales order manager screens daily • Ensure started tasks are completed • Facilitate and follow up on Customer Relations/ServiceNow requests • Maintain operational assistance for releasing orders on hold in Sales Order Manager and Sales Order Router • Train and mentor new and existing coworkers • Leverage contract vehicles and pricing schedules for specified customers • Maintain advanced knowledge of relevant products, contracts, and business segment requirements • Pursue internal and external training to develop product knowledge and sales skills • Complete Partner Product accreditation • Build trusted customer relationships and provide backup support when account managers or teams are unavailable • Provide pertinent information to clients and account managers • Develop relationships with internal departments • Deliver exceptional customer experiences with a high sense of urgency

🎯 Requirements

• 2+ years experience within Operations or Sales • Associates degree or relevant experience • Proficient in Microsoft Office applications • Excellent oral and written communication skills using a variety of styles and techniques appropriate to the audience • Effective interpersonal skills, with ability to flex style based on the audience • Ability to develop trusted relationships with customers and coworkers • Ability to balance multiple priorities simultaneously and adapt to changing business needs while meeting deadlines • Proven ability to proactively collaborate, build relationships, take initiative, and creatively problem solve • Demonstrated ability to deliver exceptional customer interactions • High sense of urgency to go above and beyond to provide an extraordinary customer experience • Proven ability to undertake and successfully complete special projects • Preferred: minimum “Exceeded Expectations” PMP evaluation for CDW coworkers for at least 2 consecutive years • Preferred: Bachelor’s degree • Preferred: Yellow Belt Certification • Preferred: Partner Certification(s) • Preferred: prior experience selling computer hardware, software, solutions, or services • Preferred: certifications in Advanced Technology • Preferred: working knowledge of internal CDW systems (AS400/SPS, Certinia and CPQ) • Preferred: consistently and independently delivering quality work and receiving high customer satisfaction on bi-annual effectiveness survey

🏖️ Benefits

• Annual bonus target of $30,000 subject to terms and conditions of plan • Benefits overview provided at https://cdw.benefit-info.com/ • Remote work arrangement

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