Business Analyst, Service Logistics

🔥 2 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Analyze and optimize domestic and international transportation flows across Ciena's global Service Supply Chain • Identify opportunities to reduce transportation costs through carrier and service-level selection, route optimization, shipment consolidation, distribution strategies, and improved utilization of logistics infrastructure • Evaluate transportation lanes, transit times, freight rates, shipping modes, and service capabilities • Assess cross-border shipping requirements, customs clearance considerations, IOR/EOR arrangements, and trade-related factors • Analyze transportation performance, routing exceptions, expedited shipments, and cost drivers • Support global Service Logistics network design and optimization initiatives • Develop transportation and logistics cost models for network design scenarios • Evaluate supplier rate structures, transportation pricing, accessorial charges, and other logistics cost components • Translate network analysis into recommendations, business cases, and implementation plans • Establish logistics spend visibility and Spend Cube capabilities • Develop logistics cost forecasting, actual-cost tracking, performance reporting, and analytical models • Analyze large and fragmented data sets and reconcile information across systems • Support documentation of Service Logistics processes and standards, including process mapping, routing and carrier standards, trade-lane visibility, and operational playbooks • Lead or support Service Supply Chain cost-reduction initiatives and track realized savings • Drive the RMA FastTrack program with Technical Support, Product Quality, Repair Operations, and other stakeholders • Analyze repair reason codes, event codes, NFF, CNR, and related repair outcomes to identify cost drivers and support corrective actions

🎯 Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Transportation, Business, Operations, Industrial Engineering, Analytics, or a related field • 5+ years of relevant professional experience in supply chain, transportation, logistics, distribution operations, network optimization, or related functions • Strong working knowledge of international transportation and logistics, including cross-border distribution, freight movement, transportation service levels, carrier operations, and associated cost drivers • Experience analyzing transportation networks, logistics costs, operational performance, or distribution strategies to develop actionable business recommendations • Strong analytical, quantitative, and problem-solving skills • Advanced proficiency with Microsoft Excel • Experience with data visualization or business intelligence tools such as Power BI • Experience working with large or fragmented data sets and reconciling information across multiple systems, suppliers, or operational processes • Ability to independently manage analytical workstreams, lead cross-functional initiatives, and drive projects from analysis through implementation • Strong communication, organizational, and stakeholder management skills • Preferred: experience in service parts logistics, aftermarket supply chains, advanced replacement, reverse logistics, or time-critical service delivery networks • Preferred: familiarity with international trade and customs processes, Incoterms, IOR/EOR requirements, and cross-border shipping considerations • Preferred: experience with 3PL operations, carrier rate structures, freight cost modeling, transportation management systems (TMS), or logistics procurement analysis • Preferred: knowledge of FSL network optimization, inventory deployment strategies, transportation serviceability, and service-level cost tradeoffs • Preferred: experience with SQL, Python, Java, or similar data analytics and automation tools • Preferred: experience with Lean, Six Sigma, or other structured continuous-improvement methodologies • Preferred: experience with cost-reduction business cases, savings measurement, forecasting, spend analysis, or operational performance modeling

🏖️ Benefits

• Discretionary incentive bonus eligibility for non-sales employees • Medical, dental, and vision plans • 401(K) (USA) and DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence in accordance with applicable laws • Development opportunities • Flexible work arrangements

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