Field Services Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $40 - $64 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Ciena

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1985

📡 Telecommunications

🔧 Hardware

💰 Series C on 1995-12

Telecommunications • Hardware • Networking

Ciena is a global leader in optical and routing systems, services, and automation software. We build the world’s most adaptive networks to address ever-increasing digital demands for richer, more connected experiences for all users. For three-plus decades, we’ve brought our innate sense of humanity to our relentless pursuit of innovation.

📋 Description

• Install, integrate, test, troubleshoot, and decommission optical network equipment across multi-vendor platforms, including Ciena, Cisco, Juniper, and Nokia • Install, route, clean, test, troubleshoot, and document fiber-optic infrastructure • Perform work on AC and DC power systems, including grounding, power terminations, breakers, fuses, H-taps, in-line splices, and live power activities • Interpret and execute MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages • Support network turn-up, equipment provisioning, acceptance testing, and work on live network equipment and circuits • Diagnose and resolve issues involving optical transport systems, fiber networks, power systems, and infrastructure installations; escalate issues when appropriate • Lead site activities by coordinating work, directing task execution, mentoring technicians, and supporting project delivery • Perform in-process and final quality inspections and verify compliance with customer requirements, Telcordia standards, and company procedures • Maintain accurate installation, testing, quality, and project documentation • Follow OSHA requirements, telecommunications safety practices, electrical safety procedures, ESD protocols, and risk-mitigation practices • Safely operate company or rented vehicles and maintain clean, safe, properly equipped work areas • Work independently and collaboratively with customers, project managers, engineers, remote support teams, and field personnel • Report to the Director, Field Service Project Management

🎯 Requirements

• High school diploma or equivalent • Previous experience installing network hardware from multiple vendors, including hands-on work with optical network equipment, fiber infrastructure, and AC/DC power systems • Advanced knowledge of optical equipment installation, integration, testing, troubleshooting, and decommissioning • Working knowledge of fiber-optic installation, routing, cleaning, testing, troubleshooting, and documentation • Working knowledge of AC and DC power systems and safe power practices • Ability to read and execute MOPs, rack elevations, cable run lists, signal-flow diagrams, BOMs, and installation design packages • Experience with network turn-up, provisioning, acceptance testing, and live network equipment and circuits • Ability to lead site activities, coordinate assignments, mentor technicians, and uphold quality standards • Knowledge of OSHA requirements, telecommunications safety practices, electrical safety procedures, and risk-mitigation techniques • Ability to lift 50 pounds or more regularly, climb ladders, handle materials, and perform physical field-installation activities • Ability to work independently in a fast-paced field environment and travel extensively throughout the United States • Ability to safely operate rented vehicles, including box trucks • Working knowledge of Microsoft Office • Strong written and verbal communication, time management, problem-solving, adaptability, accountability, and attention to detail • Ability to work up to 100% travel and schedules that may exceed 50 hours per week • Post-secondary technical training in telecommunications, electronics, electrical systems, networking, or a related discipline (asset) • Hands-on experience across Ciena, Cisco, Juniper, and Nokia platforms (asset) • Experience performing quality inspections against customer requirements, Telcordia standards, and company procedures (asset) • Experience coaching or mentoring field technicians and supporting continuous improvement (asset)

🏖️ Benefits

• Discretionary incentive bonus eligibility for non-sales employees • Medical, dental, and vision plans • 401(k) (USA) and DCPP (Canada) with company matching • Employee Stock Purchase Program (ESPP) • Employee Assistance Program (EAP) • Company-paid holidays • Paid sick leave • Vacation time • Paid Family Leave and other leaves of absence in compliance with applicable laws • Development opportunities • Flexible work arrangements

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume