Partner Support Specialist

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Celero Commerce

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

🤝 B2B

Finance • Fintech • B2B

Celero Commerce is a trusted provider of payment processing technology and solutions aimed at supporting small to mid-sized businesses. They offer high-tech, high-touch payment solutions and are committed to helping businesses thrive through strategic partnerships and flexible solutions. Their services include tailored programs for financial institutions, integrated payment solutions for software vendors, and payment solution delivery for merchants. Celero Commerce emphasizes a personalized approach to payment integration, offering tools and APIs for developers to enhance payment processing efficiency. With a dedicated support team, Celero provides insight and guidance to maximize revenue and growth for their users.

📋 Description

• Support Agent Bank, Referral Bank, and 1099 partners to ensure service continues to meet both partner and business needs • Respond to partner inquiries through phone calls, emails, tickets, and the Celero Compass portal • Manage assigned support tickets and meet established service level expectations • Provide timely support through the Partner Support phone queue • Serve as a liaison between partners and internal Operations teams, helping provide partners with a single point of contact for operational inquiries • Work closely with internal departments to research, resolve, and communicate solutions to partner issues • Support partners with product, pricing, application submission, residuals, and other merchant-related questions • Collaborate with the Partner Support team and leadership to improve efficiency, share knowledge, and strengthen processes • Complete administrative tasks related to Partner Support accurately and within agreed service standards • Attend and participate in job-related training, classes, and webinars • Follow all company policies and procedures, including safety standards • Perform other duties as assigned

🎯 Requirements

• 2–4+ years of previous professional experience in a similar support, operations, or client-facing role • High school diploma required; bachelor’s degree in a related field preferred • Merchant acquiring or payments industry experience preferred • Strong analytical, organizational, and troubleshooting skills • Ability to manage multiple priorities with excellent attention to detail • Strong written and verbal communication skills • Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook • Ability to understand, interpret, and analyze data • Comfortable navigating ambiguity and working through time-sensitive challenges • Self-starter who can work independently while also contributing as part of a team • Ability to remain calm under pressure while maintaining an appropriate sense of urgency • Strong decision-making skills, professionalism, dependability, and work ethic • Ability to maintain confidential information

🏖️ Benefits

• health insurance • dental • vision • life insurance • identity theft protection • paid time off • 401k (4% match)