Field Case Manager

🕒 July 31

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Reviews patient files, treatment history, provider inputs, and supporting documentation to confirm readiness for case action and next-step processing. • Executes established clinical and operational procedures to support patient enrollment, therapy coordination, case progression, and access to prescribed treatment. • Audits case activity, follow-up actions, and documentation quality to identify discrepancies, delays, and process gaps affecting service delivery. • Evaluates therapy access barriers, coverage issues, and coordination risks to determine timely escalation and resolution needs. • Interprets program protocols, product guidance, and operational requirements to provide clear direction to patients, providers, and internal teams. • Stabilizes the patient journey by coordinating with healthcare providers, pharmacies, clinics, and support teams to reduce disruption in therapy access or administration. • Upholds adverse event reporting, documentation controls, and communication standards in line with clinical, quality, and regulatory expectations.

🎯 Requirements

• Bachelor's degree in business administration, pharmacy, or a related field, or equivalent experience required. • 6+ years of experience in healthcare, pharmacy, managed care, health systems, operations, or a related field required. • Project Management Professional (PMP) or equivalent certification preferred. • Certification in Lean Six Sigma preferred. • Knowledge in clinical operations, care coordination, and case management processes. • Knowledge in patient support program workflows and therapy access pathways. • Knowledge in clinical documentation, record maintenance, and audit requirements. • Knowledge in treatment protocols, therapy administration support, and patient education practices. • Knowledge in reimbursement navigation, coverage processes, and funding support activities. • Knowledge in adverse event reporting, quality controls, and compliance standards. • Ability to interpret clinical, operational, and reimbursement-related information accurately. • Ability to evaluate case status, service risks, and barriers to therapy access. • Ability to validate documentation and maintain accurate case records. • Ability to coordinate across patients, providers, pharmacies, clinics, and internal teams. • Ability to communicate complex care and program information clearly and professionally. • Ability to stabilize case progression through timely follow-up, escalation, and issue resolution. • Ability to audit case activities and identify gaps in process execution or documentation quality. • Ability to uphold confidentiality, quality expectations, and regulatory requirements in daily work.

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities