Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Censys

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise • Data

Censys is a leading Internet Intelligence Platform that specializes in Threat Hunting and Attack Surface Management. It provides security teams with a comprehensive, accurate, and up-to-date map of the internet to defend against attacks and hunt for threats. Censys offers solutions for Cloud Asset Discovery, Exposure and Risk Management, and External Attack Surface Management. Its proprietary Internet Map delivers detailed insights and extensive internet scanning capabilities, allowing organizations to continuously monitor internal and external attack surfaces. Founded by the creators of ZMap at the University of Michigan, Censys is deeply rooted in the security open source community and boasts a large internet intelligence community. Censys empowers organizations, including those in financial services, government, and healthcare, to act swiftly against evolving threats and protect their internet-facing assets effectively.

📋 Description

• Own and manage a portfolio of enterprise and strategic customer accounts • Build trusted relationships with security leaders, practitioners, and executive stakeholders • Develop success plans aligned to customer business objectives and security priorities • Conduct regular business reviews, adoption reviews, and strategic roadmap discussions • Act as the primary post-sale point of contact for customers • Drive successful onboarding and implementation outcomes • Help customers operationalize the platform within security workflows and processes • Monitor product adoption, usage trends, health indicators, and customer engagement • Identify risks proactively and execute mitigation plans to improve retention • Ensure customers achieve measurable outcomes and ROI • Partner with Account Executives on renewals, expansion opportunities, and account strategy • Identify opportunities for upsell, cross-sell, and broader platform adoption • Support customer advocacy initiatives including references, case studies, and advisory programs • Maintain accurate account forecasts, health scores, and renewal data • Serve as the voice of the customer internally • Partner with Product and Engineering to communicate customer feedback and market needs • Coordinate with Support and Professional Services to resolve customer issues effectively • Contribute to scalable customer success processes, playbooks, and operational improvements

🎯 Requirements

• 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS • Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling • Strong executive communication and relationship management skills • Ability to explain technical concepts to both technical and non-technical audiences • Experience managing renewals and identifying expansion opportunities • Strong organizational and project management skills • Comfortable operating in a fast-paced, high-growth environment • Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact

🏖️ Benefits

• Equity • Health, dental & vision coverage • Retirement with company contribution • Parental leave • Mental health & wellness benefits • Flexible PTO • Professional development stipend • Sales incentive pay for most sales roles • Annual bonus plan for eligible non-sales roles