Associate Customer Success Manager

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🔥 0 minutes ago

🏄 California, Wisconsin – Remote

🏄 California – Remote 🧀 Wisconsin – Remote

💵 $54k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Exact Sciences

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1995

⚕️ Healthcare Insurance

🧬 Biotechnology

🔬 Science

Healthcare Insurance • Biotechnology • Science

Exact Sciences is a global leader dedicated to the fight against cancer. Headquartered in Madison, Wisconsin, Exact Sciences focuses on developing and marketing advanced cancer screening and diagnostic tests that help prevent cancer, detect it earlier, and guide treatment. The company is deeply committed to its mission of eradicating cancer and the suffering it causes, driven by values of innovation, integrity, teamwork, accountability, and quality. It fosters an inclusive culture and offers diverse teams opportunities to make a meaningful impact in the lives of individuals worldwide by advancing cancer detection technologies.

📋 Description

• Support efforts to engage, retain, and grow the customer base by completing assigned tasks and following established processes. • Coordinate with the sales community and CSM by completing assigned alignment tasks that support targeted business objectives and strategic initiatives. • Assists in convening and coordinating cross-functional teams by preparing materials, scheduling meetings, and supporting the implementation of plans and process improvement activities. • Partner with internal teams by providing task-level support that helps enable business strategy and maintain consistency in execution. • Analyze account data by gathering information, performing routine data review, and escalating identified issues or trends to appropriate team members. • Strive to remain current on integrated delivery network (IDN) knowledge, disease states, competition, and outside influences by completing assigned research and sharing relevant findings with the team.

🎯 Requirements

• Bachelor’s Degree in Life Sciences, Business Administration, Marketing or field as outlined in the essential duties; or High School Diploma or General Education Degree (GED) and 4 years of relevant experience in lieu of Bachelor’s Degree. • Demonstrated ability to present ideas/data to internal and external customers in a way that produces understanding and impact. • Proficient with Microsoft Excel; ability to manipulate and summarize data, create pivot tables, and various charts. • Proficient with Microsoft PowerPoint; ability to create concise, clear presentations. • Demonstrated ability to work in a fast-paced, high-energy environment.

🏖️ Benefits

• paid time off (including days for vacation, holidays, volunteering, and personal time) • paid leave for parents and caregivers • retirement savings plan • wellness support • health benefits including medical, prescription drug, dental, and vision coverage