Client Success Manager, Mid Market

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions • Build relationships with consultants and brokers, recognizing the value they bring to our clients • Successfully manage upsells of new product lines and renewals of current clients • Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals • Deliver regular reporting to customer including plan performance and service results • Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer • Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

🎯 Requirements

• 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries • Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment • Excellent negotiation, collaboration, and listening skills • Excellent messaging, positioning and presentation of information for client impact • Strong project management skills • Strong business and financial acumen • Ability to work under pressure and prioritize responsibilities • Prior success in a fast-growing organization • Resides in the West Coast region of the US • Ability to travel up to 15–20% as needed

🏖️ Benefits

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office