Business Analyst III – Contact Center Operations

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $70.1k - $126.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 0%

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Perform analysis and interpretation to link business needs and objectives for the assigned function • Support business initiatives through data analysis, identification of implementation barriers, and user acceptance testing of systems • Identify and analyze user requirements, procedures, and problems to improve existing processes • Perform detailed analysis on multiple projects, recommend potential business solutions, and ensure successful implementations • Identify ways to enhance performance management and operational reports related to new business implementation processes • Coordinate with business units and departments in developing and delivering training programs • Develop, share, and incorporate organizational best practices into business applications • Diagnose problems and identify opportunities for process redesign and improvement • Formulate and update departmental policies and procedures • Serve as subject matter expert on the assigned function product to ensure operational performance • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Experience supporting contract administration, procurement, compliance, or vendor management activities, including contract review, drafting support, tracking approvals, and ensuring timely execution of agreements highly preferred • Knowledge of regulatory compliance programs, preferably including Section 1557, healthcare operations, or other regulatory environments requiring policy interpretation, documentation, and cross-functional coordination strongly preferred • Bachelor’s degree in related field or equivalent experience • 4–6 years of business process or data analysis experience, preferably in healthcare • Project management experience preferred • Must comply with all policies and standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity