Care Management Support Coordinator II

🔥 13 hours ago

🌲 North Carolina – Remote

infoinfo

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Logo of Centene Corporation

Centene Corporation

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Perform outreach to members by phone regarding care plan next steps, community or health plan resources, scheduling, and ongoing education • Support members in connecting with health plan and community resources • Apply working knowledge of assigned health plan activities and resources • Serve as front-line support for member and provider inquiries, requests, and concerns • Explain care plan procedures and protocols • Support member onboarding and day-to-day administrative duties • Send welcome letters, correspondence, and program educational materials • Document and maintain non-clinical member records • Provide records to providers as needed • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Qualified candidates must reside in North Carolina • High School diploma or GED • 1–2 years of related experience • Knowledge of existing benefits and resources locally • Ability to make referrals to address Social Determinants of Health (SDOH) needs • Ability to comply with all policies and standards • Ability to document and maintain non-clinical member records in accordance with state and regulatory requirements

🏖️ Benefits

• Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off • Paid holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity and diversity commitment

Apply Now

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