Customer Service Advocate II

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Assess and research routine member and/or provider inquiries, requests, and concerns • Determine causes and initiate corrective actions with service or technical departments • Mitigate and prevent complaints from escalating by resolving them during initial contact • Serve as the front-line resolution advocate for member and/or provider inquiries, requests, and concerns • Provide support on member or provider issues to ensure high-quality service • Maintain performance and quality standards based on contact center metrics • Provide customer service over the phone, via live chat, and email • Document member or provider information and communications in CRM applications • Stay current with quality standards, regulations, and policies • Resolve multiple inquiries, requests, and concerns across areas of responsibility • Perform other duties as assigned • Comply with all policies and standards

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • High School diploma or GED • 1–2 years of related experience • May require vocational or technical education in addition to prior work experience • Experience interacting with members and/or providers in a contact center environment preferred • Claims experience preferred • Experience working with Facets preferred • Ability to work in a high pace contact center environment • Ability to adhere to quality standards, regulations, and company policies

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity

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