Interpreter Coordination Specialist II

🔥 15 hours ago

🌵 Arizona, Florida, +5 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🌎 Translator / Interpreter

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Respond to complaints and escalations from members and providers • Handle escalations and problem tickets • Provide feedback to senior team members regarding member/provider issues • Coordinate interpreter services for members' appointments with providers • Provide timely and appropriate resolutions to escalated issues from various communication channels • Serve as a liaison between departments to ensure timely issue resolution • Document, track, and resolve assigned complaints and inquiries in writing and/or by telephone • Support root cause analysis of member/provider issues and identify enterprise trends • Work cross-functionally to develop enterprise-wide solutions • Coordinate with the contact center team to research escalated inquiries, determine complaint validity, and evaluate remedies • Review complaint trends and draft recommendations to improve member and provider experience and reduce complaints and escalations • Research basic claims payment errors and make appropriate adjustments • Perform other duties as assigned

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • Prefer candidates with experience in interpreter coordination, healthcare, Medicare and Medicaid, and call center environments • Must work a closing shift of either 10:00 AM–6:30 PM EST or 10:30 AM–7:00 PM EST • High School diploma or GED required • 1–2 years of related experience required • May require vocational or technical education in addition to prior work experience • Basic, introductory knowledge of products and services • Compliance with all policies and standards

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation, subject to program eligibility